Relais & Chateaux Seven Villas Hangzhou

The initial reservation was for the location, environment and the restaurant attached to the hotel. The location is really good, very close to Turtle Pond and Yuhu Bay, and you can enjoy the beautiful scenery of the secret land of West Lake by taking a walk every morning and evening. The hotel courtyard facilities and room facilities are also quite complete, the hygiene is very good, and the butler service is also in place. To be honest, although the Michelin Black Pearl is well-known, I didn't feel any surprises after eating. It was quite satisfactory, but the level was online. Although the breakfast was freshly made, I didn't think it was very delicious. Both Western and Chinese were a little greasy, and there was basically no choice for the set meal. As a resort that takes the route of small and beautiful and small and exquisite, I personally feel that in addition to the location and hardware, other added value is not enough, such as there are no activities with a sense of participation and experience, and the price of more than 4,000 per night is a little overpriced.

This stay was very satisfying. The hotel's service attitude is particularly good, and the staff always maintains a friendly smile. After booking the room, there will be a special housekeeper responsible for connecting various matters, booking restaurants, and sending some intimate reminders about the use of the room after checking in. If you have any questions, you can contact the housekeeper at any time through WeChat, and the service is very meticulous. The attitude of each employee is quite friendly. Because I arrived at the store late, the waiter would wait outside the door for me to put my luggage and then send me to the restaurant. The details of this service are very good. The hotel room is Chinese style, with large space and complete facilities. The hair dryer is Dyson, and the skin care products and toiletries are also very good brands. Since it is checked in at night, the staff has already closed every door and window intimately after arriving in the room. There is a detail in the room that impresses customers very much, that is, the bookshelf is full of various books, instead of fake books piled up like other hotels, which are only used for decoration. It can be seen that the management team of this hotel has cultural heritage. The breakfast of the hotel is unexpectedly delicious. The Chinese set meal I ordered, noodles, soup dumplings, tofu pudding, mochi, large portion, taste is not worse than the restaurant outside. The location of the hotel is also very convenient. For foreign friends who are not familiar with Hangzhou, the location of the hotel is very convenient. After dinner in the evening, you can go out of the hotel and run around the West Lake at night. The environment is beautiful and comfortable, and the air is fresh and pleasant. If I come to Hangzhou for tourism next time, I will choose Hangzhou Zixuan Resort again. This time's hotel experience made me very moved and satisfied. Looking forward to seeing you again.

Zixuan Hotel did not disappoint. From the beginning, I locked in Fayun, Four Seasons, and Zixuan. I didn't like the style of Fayun, so I chose Zixuan and Four Seasons. Half a month ago, Zixuan's housekeeper contacted me and added WeChat, enthusiastically recommended the surrounding guide, and introduced the hotel's Black Pearl Restaurant Fortunately, I made an appoin**ent to learn about Xianglou and taste the delicious food by the West Lake The guest room is very Chinese style, very suitable for staying for a few more days on vacation, brewing a pot of Longjing tea next to the blinds and listening to the rain. Zixuan is indispensable for the beautiful memories of Hangzhou

The hotel has a total of 9 rooms, and the environment is very quiet, suitable for a quiet after work in the noisy city. The service attitude is very good, 24-hour butler service. It rained heavily on the day we arrived. The staff helped to hold an umbrella all the way from the parking lot to the room. The geographical location is 3 kilometers away from Linyin Temple. If the weather is good, you can also walk there. It is also pleasant to pass by Longjing Village and breathe the natural oxygen bar. Warm reminder: The hotel's Michelin restaurant needs to be booked in advance. Each table only receives a group of customers and does not turn over. We didn't make an appoin**ent this time and didn't eat it. It's a pity to come again next time😄

I considered for a long time whether to choose Four Seasons or Zixuan. I am very happy to choose Zixuan. The service staff are very warm and warm. Although the breakfast items are not many, they are very delicate and full. The room is comfortable and quiet, without any unpleasant smell. The wardrobe is filled with the elegant fragrance of natural essential oils. The window is full of greenery and pleasant birdsong, which makes me forget the hustle and bustle around West Lake. The highlight of Zixuan that I like most is that the room is very clean and tidy, and Huagang Fish Viewing is right next to it. The only flaw is that the service staff accidentally used my check-in deposit of 5,000 yuan as a fee to request payment from the credit card company in full (we have prepaid the room price in full on trip.com). On March 22, 5,000 was deducted. I didn’t receive the refund after deducting the meal until April 11, and I also paid the RMB exchange rate difference between the inbound and outbound. The hotel did not handle this crisis very well. It just apologized and let it go. It did not express its willingness to bear the exchange rate loss caused by their own mistakes. This surprised me a little. After all, the hardware used by the hotel itself is very good. It is recommended to strengthen the soft service part, which will definitely be more perfect. In addition, the day of check-in happened to be my husband's birthday, and we told the hotel in advance. When we entered the room, we saw a small birthday card, which made us feel like a small pastry was missing^_^. Fortunately, West Lake Grand Hyatt prepared a big box of birthday chocolates for us to celebrate our birthday on the day we checked out and went to Zixuan. The surprise that Zixuan didn't give us was given by West Lake Grand Hyatt when we checked out.

During a three-day business trip in Hangzhou, I suddenly decided to stay at Amanfayun, which ranked first on Ctrip's Hangzhou hotel rankings, on the first day, Relais & Chateaux, which ranked third on the second day, and Relais & Châteaux, which ranked second on the third day. The ranking of the four seasons of West Lake is still accurate. The itinerary changed the next day. I arrived at the hotel early in the afternoon and checked in quickly. The room was decorated in a new Chinese style and was quite large. I returned to the hotel late in the evening and found that the light in the room was broken. It was flickering and scary. I called the front desk, but they couldn't get through from 11 to 12 o'clock. I got up early and went downstairs at 5 o'clock. When I returned to the room, the door could not be opened. It took me half an hour to get in. I went to have breakfast at 7:20 and found that no one was there. I asked the front desk and was told that 1. Maybe my phone was not put away last night, so I called It didn’t make sense, and asked why he didn’t send a WeChat message to the housekeeper. 2. Because there were few guests, there were only two households, and they probably wouldn’t get up early, so wait, there should be someone in the breakfast room at eight o’clock. I could only continue walking. After walking a few more steps, I found that the scenery next to it was beautiful and there were many birds. I went back for breakfast and unexpectedly found that it was delicious. However, I could only choose one kind. I didn’t dare to ask for more if I wasn’t full. Although it is the cheapest among the three hotels, I sincerely recommend that friends who see this place don’t save the thousand-bar price difference. It feels like a state-run guest house back then.

A family of three came to stay. The room was great. The housekeeper was very patient. He would add WeChat in advance and wait in the parking lot. The surrounding environment of the hotel was great, it was right in the West Lake Scenic Area. The hardware and software facilities were very good! Highly recommended! ! If you can afford it, don't hesitate to book this hotel. I soaked in the beautiful hot springs during the day and night. I chose Chinese and Japanese breakfasts, both were delicious. The children liked the Chinese breakfast even more. We had dinner at Jiexianglou, which was very delicious. Had afternoon tea in the afternoon, perfect trip! Everything from food, clothing, housing, transportation and fun can be perfectly realized here.