Hotels near Modelleisenbahn im Schrebergarten in Hamburg

hello I am writing to complain the service of this hotel. I arrived in Hamburg airport at 11 PM 7th April, and I made mistake by taking taxi to the IBIS budget Hamburg city (IBHC) while the hotel my assistant had actually booked was IBIS Hamburg airport (IHA). I didn’t realize I made a mistake until the moment I stood in frond of the reception of IBHC. Because I was very late, almost 1AM in the morning of 8th, so I asked the reception guy to help me communicate with IHA, asking for cancelling the IHA reservation and booking IBHC instead, for the sake of 9 hours exhausting travel. He was very nice to do so. Unfortunately, the reception of IHA ruthlessly refused to cancel my reservation, and I had to take taxi back to airport where the IHA is located. What I really didn’t understand was, why 2 IBIS hotels under the same management in the same city could not simply transfer my reservation and I don’t mind to pay the price difference or extra, as I explicitly told the IBHC reception. In fact, I had paid more to IHA than in IBHC that night if I was allowed to be transferred. IBIS was not taken advantage by me. If we think about that German, as a catholic people, refused a exhausted guy who had travelled for 9 hours and was willing to pay any difference, simply because he booked the hotel, I would say I am really disappointed. Such thing would never happen in Shanghai, where people typically don’t have religion. Best wishes, Godwin

The first thing that stood out to me was the very friendly reception staff. They were on the ball with giving us the HamburgCard and were very accommodating when we asked for a different room for a guest with a wheelchair. I noticed a common 'theme' of spiderwebs in the main areas. The furniture in the hotel is also a bit older. The rooms themselves were clean though and the beds and pillows quite comfortable. This hotel consists of three houses joined together. Depending which route you choose to get to breakfast, it is a bit awkward with COVID at the moment, having to touch so many doorhandles since the doors don't open automatically. There were plenty to choose from for breakfast, the coffee however wasn't that great. We also visited the restaurant one night and the food was delicious. Overall, if you are sightseeing Hamburg, I would definitely recommend this hotel, especially for the price. You can reach the subway within 15minutes. If you are here by car the hotel is also great as it has free parking and you can reach downtown Hamburg within 20-30 minutes.

The Best Western Premier Alsterkrug Hotel Hamburg is situated in the green area of Hamburg between the airport and city centre. This first class hotel with a high level of personal service is completely renovated. It is close to the beautiful river Alster and the Eppendorfer Fen. We are convenient to recreation, nightlife and musicals as well as several corporate locations. A number of wonderful restaurants are located just nearby. Enjoy the warm Mediterranean atmosphere everywhere in the hotel. Dine at our two restaurants or in our idyllic garden restaurant. A bar and six beautiful conference rooms which will accommodate up to 50 people are waiting for you. Tea and coffee making facilities, Wi-Fi or bellboy service are only a few of the amenities for our guests. Experience our spacious SPA on over 300sqm; with a Finnish sauna, soft sauna and steam bath, wellness-showers and ice fountain. A large SPA lounge and a peaceful relaxation area with heated loungers finalize our new offer. The fitness area with high-quality cardio equipment from Life Fitness offers the ideal space for your daily workout. The use of all alsterSPA facilities is included in the room rate for our hotel guests. For conferences the hotel offers six conference and event rooms which accommodate up to 50 persons. Our team provides you the ideal conditions for a successful conference or event. You may also use our free of charge wireless LAN.

We did one night stop on our way from Berlin to Billund, the hotel is far from the city center but that´s not our goal this time so the location was good for us. The room was clean and a note was left on the bedtable saying ”Welcome enjoy your stay” which was nice. Breakfast was crowded ( in elevators you can find rush hours of breakfast ) and the staff barely had control at some point. Breakfast had good variations for all of us. The parking lot was located in the basement and you could walk straight from there into an elevator. All in all, clean hotel with great staff and fine locationif you are not planning on spending alot of time in city center.

On a positive note, whith exception for the massive cobweb in our bathroom and the mouldy old buscuit left for us under the bed, the room and hotel was actually reasonably clean. May I suggest bring ear plugs. Granted this is an airport close hotel so expect planes landing literally every 2‐3 minutes, if you are OK with that, fantastic but for me the guy cutting the grass outside your windows at 7am was too much. Rooms are tiny and you would be hard pressed to swing one of the borrowers in them. We were there in good weather and found the whole place musty and stuffy even with windows opened. (I know hotels can be stuffy but this place was next level.) Curtins don't fit the windows and stop very little light so good luck getting a good night sleep. That being said, I will say the beds were comfortable enough. I would recommend bringing you own towels and soap as the receptionist we asked for towels from 4-5 times seemed more concerned with insulting my wife and passing the blame than doing her job. Breakfast, again, the room was clean and food very basic. If you like bread and salami you have hit the jackpot here. Hamburg centre is about 30mins away. Take the 23 bus to Alterdorf, U1 train to KellinghussenstaBe, change to the U3 train which circles the centre. To sum up, we had 4 nights here, staff welcoming on arrival but either unhelpful or inept after that. Tiny stuffy rooms, not as convenient a location as it would seem. It's OK if you're stuck for the night or have an early morning flight. Personally, I would really have to be pushed to stay here again.

Due to a visit to the NDR Studios on Hugh Greene Road, we have checked in here. The check-in was excellent, very competent friendly staff, we have rarely experienced so nice and above all fast. The guests were all warmly welcomed and ”checked” although a long battle was already formed. The friendly man at the reception even chose us directly a bus, with which we could go directly to the NDR Studios. The rooms they are small, but clean for it, and the window can be opened, I always find it good if you can regulate the fresh air itself. The bed is only 140 broad, that might have been written in the booking before. It is already limitable for two small but large people. All was clean and the bathroom was as well maintained and ordinary. Breakfast was OK, at the mass of people, but something troublesome. But this should not be a point of decline, that is just like when the hotel is booked. We arrived at the day Beyoncé played in Hamburg ... In general, it is very recommendable if you have to do on the edge of Hamburg or positions, the hotel is not central, But it points just by price and modernity and very nice staff! A parking lot is available in the parking garage adjacent to hotel areas for 10EUR per day.

Great value for money close to the Zoo.. even though it was perhaps not a topnotch hotel, we thought we got good value for money with spacious and clean rooms and easy access to parking (which is not a given in Hamburg)… breakfast was ok as well :-)

Address location can be convenient transportation. The opposite side of the road is the airport environment and service. The next morning, you can recommend the plane. The breakfast time is just right.

Great location. Easy to get around and get back to the place at night. If you're a light sleeper I wouldn't recommend the shared rooms, people coming back late at night, the doors close quite loudly. My only complaint is that I received a keycard to the wrong room and walked right into a private suite.. Nobody was there thankfully and I just walked right out, but if I were staying in a private room I would hate to think that strangers could just walk into my room where all my belongings are lying around. Otherwise clean and quite a cool environment.

We stayed here for 5 days for a family visit. The hotel surprised us in a good way. Everything was clean efficient and pleasant. The location was also ideal for us (5min to the subway/tube station). Modern building, nice breakfast buffets - nice bathroom, and quiet room. Couldn't ask for more. Wir waren sehr zufrieden mit allem. I think it also presented good value for money.