Hilton Haikou Meilan

I stayed during the Spring Festival Holiday. The buffet dinner was the worst quality food I’ve had in China. The meat was clearly reheated from the previous day in the microwave so was exceptionally chewy and dry (completely devoid of moisture) and the rest of the hot buffet food was ice cold. The hotpot was edible. For 265 yuan per person I expected a bit better. In their defence, when I told them about the dry meat they offered me a fresh plate from their kitchen however it was lacking in taste. I shouldn’t have to ask for them to bring fresh meat at a so called 5*. After this experience we ate outside for the remainder of the stay. The cleaning team were kind and meticulous. The front of house staff were good and offered good service. The property is beachfront. Some of the pools are closed including the heated pools. Overall I wouldn’t recommend this place if you are a foodie. There are fantastic restaurants outside the hotel in Haikou.

This hotel was great! The staff were friendly and very helpful. During check-in I had the pleasure to meet Anna who spoke excellent English and helped with any questions I had. I will definitely book this hotel on my next visit to Haikou!

good experience wonderful place all the staff are friendly

Good customer service. Jacky is always in touch and does his job very well.

Big room big hotel, location not good of for business

The hotel feels a little old and deteriorated, specially public areas. The room was fine. All the rooms have balcony that offers nice views