Genval Hotels & Accommodations

Stayed in this hotel with my husband as part of a Leger Tour for 4 nights. Do not be fooled by the lovely pictures you see of this Chateau. Had to take our own bags to our room which involved dragging them up some steps (no lift to first floor) and then down a long corridor. The room was dark and no view from the tiny window so paid extra to change it for a lake view room which had a restricted view of the lake, slightly bigger than the first room, poorly stocked mini bar, lumpy bed, shaver socket not working - but it was better than the first room. Very limited on lifts in this hotel and lots of steps, only 2 outside areas to sit - one to the side of the restaurant and a center courtyard which was very untidy and uncomfortable. Service is practically non existent especially in the bar we didn't eat in the restaurant as we were told it was fully booked although it looked empty to us, think it was more a lack of staff then fully booked. Breakfast was ok but not 5 Star in fact nothing about this hotel is 5 Star quality except the prices. On the first night we were sitting in the courtyard and spotted a rat scuttling down the drain, we didn't thing much of it bearing in mind the location of this hotel but the next morning on our way down to breakfast we saw 2 more rats running down the corridor which is not what you expect to see in any hotel, although we didn't see anymore rats inside the hotel we did see more in the courtyard during our stay. The staff were pleasant enough but not overly helpful. All in all this is not a relaxing place to stay and would not recommend it and a long way off 5 Star quality.

Very good five-star hotel, not only quiet and comfortable, the toiletries provided by the bathroom are very intimate and easy to use, next time you have the opportunity to come to Brussels to definitely stay here!

The Hotel is not in the city center it is a 10 minutes walk away from a metro station where you can get in 30 minutes to the center. The hotel staff was not very helpful and very slow. The check in took us 45 minutes. They told us that our room would be ready at 15:00 however when we arrived there at 15:30 they told us that the room was not ready yet. At 16:00 we got the room keys but the friendly cleaning lady was not ready yet so we had to wait for 30 minutes in the floor. The room had a living and a sleeping room! It had all amanities of a 5 star hotel. The bed was very big. The shower was huge and very good but you couldn’t lock the bathroom door and it couldn’t close totally which is A BIG NO GO! There was a lot of storage space and a comfy seating area with a big sofa. The courtains were very dark and good. The room had a big balcony with view to a parking. The hotel was located in a VERY UGLY industry zone. The hotel had a covered parking and a parking space outside. There was a small bar in the hotel top and a restaurant. The restaurant was expensive and the service was slow and bad. The pool, fittness and spa were very beautiful and good. I WOULDNT RECOMMAND THIS HOTEL IF YOU WANT TO VISIT THE CITY AND IN MY OPINION IT’S NOT WORTH IT’S PRICE AND 5 STARS

Lovely location , secluded from the city and a perfect getaway from reality to get in touch with who you are. The Cinq Mondes Spa provides some elevating body massages and then hiking through the Sonian Forest in the morning was absolutely amazing and breathtaking

The airport is about 20 mins from the hotel and cost about EUR46. As we arrived early morning into Brussels, we were able to leave our luggage at the hotel and go for a wonder into the city. The hotel also due to availability allowed earlier check in later in the day which was ideal. The location of the hotel was perfect as we were within 10 mins walking location of all the major tourist sights including Grand Place, Mannekin Pis, Choco Museum as well as some historical stunning Churches, some of which were literally on the other side of the hotel. The hotel is surrounded by many different restaurants and cafes - of all budgets including so many halal options which was a total surprise. There are also supermarkets within walking distance for water/snacks etc. Room was cleaned everyday and all staff were always friendly and attentive. Facilities in the room include tea/coffee making and one bottle of water as well as the standard things. Breakfast - excellent variety, plentiful, fresh and delicious and all staff were very friendly and cheerful especially towards children which was great to see. Worth paying extra to include breakfast. Swimming Pool - small but was ideal and my son enjoyed this, shallow water which is perfect for children. There is also some gaming/fun for children in the lounge. Again due to late evening flight, we were able to leave our luggage and do last minute shopping and a visit to the Choco Museum. We really enjoyed our stay here and would definitely stay here again if we visit Brussels and would highly recommend to anyone visiting the city.

The B****y by Warwick made for a very comfortable and reasonably priced stay for two nights in Brussels. We came to visit family in Belgium but the family we usually stay with all had covid-19. So we had to make a hotel reservation at the last minute (actually from the airport in Doha while waiting for our connecting flight). The hotel is very well located. In an area of Brussels that is out of the most touristic parts of the city, but which is surrounded by parks and interesting neighborhoods. And very easy to walk or take the tram to the centre of the city. The staff could not be more accommodating. As other reviewers have noted, the décor is ”classic” and not contemporary. But the beds are very comfortable. and the garden terrace in back makes for a very pleasant place to have breakfast, or tea or a drink in the afternoon or early evening. This is the 2nd time that we have stayed here. And very much enjoyed both of our stays.

This hotel was a perfect location to explore Brussels. It was also very luxurious and the staff took great care of us. It is very close to the metro which can allow to you get anywhere including the airport, train stations, and various sights. Many great restaurants are in walking distance. Most sights are also walkable as well, though walking downhill might inspire you to take a bus back, If you get a room in the back you have a nice view of the central courtyard of the hotel which provides a nice peaceful atmosphere to relax.

Located on an inviting street in the banlieu of Saint Lambert, the hotel part of the club has historic character. The surrounding area (with the exception of the old church) is not as charming as it consists mainly of garden apartments. The pool is a good size (25m) for swimming laps but too warm --29,5 degrees on the morning that I swam. I also appreciated and benefited from the tennis in the bubble on a rainy morning. The rooms are pleasantly designed with exposed wooden rafters. To be improved upon: The rooms suffered from dim light as windows are small and the desk light didn't function. Also, the wifi connection was problematic in the early morning. My biggest complaint is the bedding. Instead of a fluffy feather filled duvet, a non breathable ---perhaps wool or synthetic flat cover--is used as the insert. (I did overlook the two unsavory long hairs found on the pillow). Additionally, I wasn't thrilled by my steak and French fries that I had for dinner. Bread also wasn't the best.

The location is very good, right next to the grand place. However, the rooms are old and need to be updated. The sink in the bathroom and the woodwork had cracks. The corridors were dark and dingy. The lamps or coffee machine have to be disconnected to be able to charge one’s devices. There are no adapters or usb ports. The day we arrived, the bell boy was on holiday, so there was no one to help with the bags. The front office staff, other than the most junior of them, seemed totally disinterested. The room was hot in the night and the aircon panel did not work. When we told the front office staff that the air conditioning didn’t work adequately, they didn’t even acknowledge what we were saying, let alone offer any explanation or apology. The breakfast was fine, but the staff again showed very little interest in even asking if we wanted a cooked breakfast. Wouldn’t recommend.

This hotel was booked as part of the Belgium grand Prix package through ledger. Upon arrival we were very disappointed to find no hot food available after a very long trip, especially as we had read there was lasagne, pasta's,hot dogs and pizzas available but we were told on the Friday that pizzas would be available on the Saturday night. The room was spotlessly clean and the bed very comfortable but again we were very disappointed as there was no tea/coffee facilities,not even a kettle. Only 4 hangers in the room and no drawers,we managed for a weekend but for a longer stay it would be unsuitable. Breakfast was adequate although there was only 1 4slice toaster on site and the queues were awful. That said the ladies filling up the food were very polite and sociable unlike the 2 bar men over the 2 nights, especially Sunday the 1 working then was very rude. Also looking at a review left from somebody who was obviously staying the same time as ourselves,it was stated that a beer was 7euro,so I am now wondering why I was charged 20euro for 2 beers and a lemonade 🤔. Unless you have a car you will need to eat out for your evening meal as it really is very poor at the hotel with only pizza hut within walking distance.