1. Hardware (5 stars): 2 stars.
1. The bathtub in the chestnut room we checked in that day was leaking, and the entire toilet floor was full of water the next day, causing the child to fall while washing in the morning.
2. The hotel is better in terms of beautiful environment, but there are many mosquitoes.
2. Software service (5 stars): only 1 star.
1. After the child fell, there was no active awareness of dealing with the child's fall! I communicated with the hotel staff many times, and they only considered changing rooms, and even I communicated with them many times to exchange for the same type of room. I was really disappointed! I was tired! Customers who stay in should not have too high expectations for service. If you go deep into this experience, you may even feel insulted. The key point is that the hotel staff have not realized that this is disrespectful to customers!
2. The nearby supporting facilities are very poor, and there is no delivery service within a radius of 10 kilometers for takeout! The 24-hour convenience store in the hotel, I personally feel that it cannot meet basic needs! At least this time it cannot meet my basic needs. I also raised the demand with the front desk, but I feel that they are not likely to consider it!
3. In the end, my child's hearing aid was left at the hotel. After communicating with the hotel, they paid for it by SF Express according to my request! So I give it one star!
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