SUBHENDU
April 20, 2023
It is a well located property in Florence, 5 min walk from SMN station, and 5 min walk from Duomo. The rooms were really spacious in such a congested place. However, we faced a number of problems during our stay in this hotel. First of all, they do not have any reception. When we reached Florence at around 11 AM, we walked from SMN station via google map, and we could not find the property. With all the luggage and a small kid, we were searching for the property. We called the number mentioned in the reservation, and no one picked up. Then we found that they sent one email in italian and after doing google translation, we found that we can store luggage in some other hotel (4 min walk). I went to that place and found we can store our luggage there. We kept the luggage there (no elevator, so had to lift the luggage) and asked the stuff there to contact the property to send us email in English and she mentioned we will get check in instructions before 2 PM. I received an email at around 1 PM with more detailed instructions how to reach there and a gate code. We went there and someone just came to clean the rooms. The rooms became ready at around 2.15 PM. On the checkout date, again we have to keep the luggage in that other hotel (no elevator) as we have train to Rome from Florence in the evening.