When I went to check-in, I gave the staff my name and she said they were sold out and that I needed to call ******* because she didn’t have any reservations under my name. Even though I spelled my last name for her, she would not really even check her computer. She ended up asking for the name after I insisted and she finally listened to how my last name was spelled and found the reservation. She was very rude about turning me away right away and originally said that there were no bookings for ******* for that day, which was obviously not true.