The property is beautiful and unique. The Inn was great as were the restaurants. The entire ambience is relaxing and special. Some of the processes could use improvement such as Check In - why have to call ahead and then be asked "you're coming tonight? Before 8??" Not exactly a warm welcome first impression. Upon arrival, where is check in anyway?? Dark, no sign as to check in location. Dark walk to the Inn. Dinner reservations made far in advance. Was stopped and questioned in an unfriendly manner as we walked to restaurant as to whether we had reservations like we were trespassing - said it was to "let the restaurant know we were coming" Got to restaurant - were asked if we had reservations. So all that gestapo business still didn't inform the restaurant we were walking over. Same attitude with home tour. Booked a specific date and time 10 days ahead. Then were told we "might not be able to go on the tour as the line had formed". What??? we milled around 10 min ahead of tour time. People walked up that day and then you want to boot us? No good instruction on tour process. (House tour should be included in an Inn stay). Point is - we felt talked to like kindergartens where the "processes" were concerned. These items are easily remedied with better training of staff in Client Services. Otherwise, a wonderful stay! Love the animals!