Guest User
July 22, 2022
I booked a room through *********** for 1,039,500 vnd for 3 nights river view room, the room price displayed is the final price to be paid at the hotel at check-in. Before coming to the hotel, the hotel call me and aske me to pay a deposit in advance or my booking will be canceled. The way they talked to me is also very annoying, while it shows pay at hotel upon check in on ***********. When I checked in, it was not the type of room that I had booked in advance. The hotel asked me to pay 1,178,000 different from the price *********** reported with the reason of adding tax. If the hotel wants guest to deposit in advance, why not hold the guest's credit card but disturb the guest like that, too bad from setting up the payment method, until check-in, the room is old and the hygiene is also poor. I will never come back here. The important thing is the attitude of the guy who talked with me, they are very impolite and not cooporate with guest, bad service as well