Legoland® Florida Resort

Hate to say it, but the hotel is not at all worth the money. If not for The Peppa Pig Park and our baby turning 4 we would've not had any joyful moments. At first glance we were happy. Mark the bellman was excellent! We tipped him well. Mark helped us with our luggage both times as we switched rooms. Mark also shuttled us by golf cart to and from Peppa Pig Park on my daughtes birthday (we respect hard workers). We are a family of 5. Three daughters,ages 14.,12,3,my wife & I. Getting off the plane we were exhausted, and we pre checked in so check-in was relatively easy. We get in the room,unload,and I ran to re park the car. Upon settling in, I notice stained sheets, chipped metal around the tub drain,broken trundle (hazard for my 3 year old) and loose bathroom vent. We didn't inspect anything else and requested a room change. Zach the supervisor was nice,he credited "$100 in resort money",smores kit valued at $25,and mini golf. I get it, I know business they're trying to keep from losing out on a profit. They charge you a deposit at a cashless resort of $100 a night,so $300 was already with the house aka hotel. I felt the amount was rather low considering we spent about $2,000 for 3 days. I'm fair and reasonable so I said $150 and a room change we can just look the other way. Day 2,we requested a new ironing board and iron,ours was broken as some items were wrinkled from packing. We also requested a light cleaning, 4 ladies and me in a room thats about 500 square feet the room will need some minor attention on day 2. The ironing board & room cleaning never happened. We ran out of toilet paper and had to ask the front desk. We only had 1 small roll,5 people in the room 3 ladies and a potty trained toddler. The front desk said they only had 1 remaining roll in the back. Thr next day we asked again, went to Legoland and still no room service. My wife heard housekeeping yelling to hurry up at like 5pm. She opened the door and asked why no one ever showed up. They said they're short staffed, we had trash from two days, towels that needed changed etc. My wife was pissed, she literally cleaned the whole room herself and said housekeeping seemed annoyed when she forced our trash bags on them. This made my wife even more upset. I was not in the room at the time, I was downstairs with our 1 daughter. When I saw her text I flew upstairs and caught the housekeeping manager who apologized. I told a manager at the front desk named Jessie. He checked the box aka acted concerned (he's supposed too) asked me to send a text about everything and I did. No further compensation was provided etc. I was mind blown,this location needs to take a step back and reevaluate the customer experience. Hire more staff,update your rooms,and stop price gouging. Everything is insanely expensive for a mediocre experience. No microwaves in the rooms, limited toiletries, no housekeeping...where's the money going? This place needs a reno section by section. We feel we got rippe

Unfortunately, our stay was not at all awesome. We stayed in a pirate themed room at the main hotel. It was cute enough and the kids liked it. However, the hotel itself was very overpriced and overcrowded. I understand it was the holidays and many families were there to celebrate but everything seemed beyond capacity. Be prepared to WAIT for everything including, check in, the elevators, breakfast, lunch, all rides, etc. Things seem to be run in the most inefficient manner possible. The loading and unloading of rides is painfully slow. They know that their parks cater to small children, yet there seems to be no alleviation from having the children stand around and just wait and wait. You seemingly wait for an endless amount of time to go on a less than 2 minute ride. To us, this was very annoying and not at all worth the money that was spent on this trip. The food is mediocre and very expensive. Overall, Legoland hotel and the park was not worth the money and I hope to not come back. Please put more effort into crowd control and customer service and train the ride staff to load and unload more efficiently. I feel like this was all done to make even more money off of hard working parents. Like it’s not enough that they charge you so much for the hotel and park tickets but it’s as though they deliberately want to annoy you so much with the constant waiting that you will crack and purchase a fast pass for everyone. I’ve been to Disney many times and things there are run like a well oiled machine, even the waiting. Go to Disney instead, they know what they are doing, Legoland on the other hand does not.

We stayed at the Beach resort which is across the street from the park. Cute concept, but the pool was only open until 1 pm on a Sunday. Went to the main hotel pool which was open, save for the water slide which didn’t open til after the water park closed. Bummer. I liked that they had lifeguards at the pools. Very kid friendly. Great service at breakfast.

Awesome stay!!!! Legoland hotel was amazing. There are two wings, the Pirate Hotel wing and the Leggoland hotel wing. All in the same building. We were in the legoland wing in the pirate theme room. Lots of free activities for the kids, pool and water slide. Free family style Buffett breakfast but get there early or it’s a long wait. No Microwave in the rooms but there is one o a couple of floors.the restaurants are good and also served family style. Two bars for adult drinks. The parks are next door and a very short walk which was nice. Get your tickets before you arrive or you will have a long wait. If it’s during the summer I would get the fast pass. We went during the week in May so it wasn’t needed as the lines were short. It’s hot but lots of shade. Staff is amazing! Great visit!

Had some pros and cons. Since it cost about the same as a day at Disney, not entirely worth what you have to pay. Park and resort cleanliness and upkeep was noticeable. Paint chipping all throughout the parks and resort, even in rooms. Or super faded paint at the water park. Also model citizens had more negative ones than positive. Most at every ride seemed to hate having to be there and just had really bad attitudes like their job was an inconvenience. At the resort pool one lifeguard sat on her phone the entire time with her back to the pool. Shipwreck restaurant cost about the same as character dining at Disney, just without the characters and mediocre food. Went for my son’s birthday and won’t go back. The food just was not very good overall for the price. We did have two great model citizen interactions. One with Crystal at the grill in the waterpark. She really went above and beyond to make our day special. And Jesus at the hotel front desk made my son’s birthday dreams by moving us to a Ninjago room. We did have a fun time overall. The only reason I am even nit picking I guess is because of the price.

Legoland was an absolute amazing experience for me and my family! We have already planned to return next year!! Thank you!

Pros: walk to Legoland, separate sleeping area for kids, breakfast included (except for tip). Cons: expensive, terrible housekeeping staff, aging property, remote parking Hard to say if we'd stay there if we went again (we don't have to).

The park is geared to very small children. It was not well staffed many things are automated or done with apps or kiosks. The hotel was fun but the food in the restaurant was awfully expensive. The employees were friendly when you could find one. Don't buy the premium picture package there are not many photo opportunities and no one is walking around the park taking pictures.

Our family loved the Legoland hotel. We stayed in a premium themed Ninjago room. The room was spacious and very clean. House keeping everyday! We loved the in room treasure hunt and daily treasures from the staff (small lego bags each day). The breakfast at both locations was great. We loved the a**osphere of shipwrecks a little better than bricks. The staff was friendly, and we all loved the elevators. My only regret was not having dinner at shipwrecks, but we were so tired at the end of each day that I ordered food from Skyline and we enjoyed our nightly chicken tenders and fries. The pool area, mini golf and boardwalk were favorites of ours. All and all, we’ll be back! Looking forward to coming back for Chris**as in a couple of years!!!