Cuenca de Pamplona - Pamplona Hotels & Accommodations

The official website of the hotel shows some photos of the rooms, but when you arrive at the hotel and you are allocated room, it seems that it has nothing to do with the photos. This is because the 1st floor rooms are older, and therefore have a older furniture. In our case, it has not the furniture baggage support to open as it appears on the web, older bed head, older box than on the web photos, other apps, the printing works not well, ... Totally, that surprise comes when you see the room and this is not what you had booked. And they didn't notify us when booking that there were such rooms other than those published, because if they knew, we would not have booked this hotel. We called the same afternoon in the reception and a very friendly girl who cared very properly changed us from the second day. The new room at 2ª plant was better, but it is not that it was recently renovated, but if it was a little more to what we had imagined once surveyed on your web. The hotel was very comfortable and very comfortable.

We liked everything,comfortable bed,large bathroom+douche gel/hands ”NO” there is a hair dryer,excellent cleaning,disposes of lift.We went to a concert of Izal in the Navarra Arena from 04/06/22 to 05/06/22 one night, cost us the room 46€ only accommodation, Very good quality/price. They have a water dispenser+fresh+gominolas+ some salty snack and another very useful coffee when you are given something. There is a bus stop q just 2 minutes from the accommodation to the center of Pamplona (Night bus weekend until 5 a.m., spends every hour) You have a free parking area next to it because it is in a polygon.

Well welcome, nickel room, restaurant staff much less the evening for us, (Will we put this on the language barrier?...)

The hotel is very good. It is not a luxurious hotel, but to come it has dinner and lunch the next day is very good. Clean and very quiet. Workers are a delicious sympathy and attentive. The hotel is very comfortable and very comfortable. The San Fermín journey, very beautiful I have historical, as well as the Taracona park is very beautiful, as the beaten city, as well as the Yamaguchi park and the spectacular Sadar park.

Room was nice and I liked the fact that the shower/tub controls were at the end of the tub opposite the showerhead. AC worked fine. Not much of a view. Rooms were clean, so no major complaint. I had no hot water one night nor the following morning. I made due as I had a lot of things to do. When I was checking out the nice clerk asked about my stay and I said it was very nice, except I didn't have hot water last night nor this morning. An officious woman came over and corrected me saying that there was hot water that morning. Clearly I had struck a nerve, but I wasn't complaining, just answering a question. Frankly, I know what water is hot and what isn't, and after running for 15 minutes this water wasn't even tepid. Since there was no one at the reception desk, I don't know why this woman felt the need to try to correct me, even tho I had been in the room and she had not.

I made a booking for the San Fermin festival through their website for 3 rooms (we are a group of friends going together). One main reason we chose this hotel is because they only required a credit card in case of no-show, and the reservation said payment would be collected at the time of check in (July 7). Well, weeks after the reservation, without warning, they charged my bank account nearly $2000 US and said that's their policy for the festival (but nothing was indicated on their website). In fact, this is what my confirmation email says: CREDIT CARD DETAILS Your credit card won't be charged this amount (payment is to be made directly at the hotel on the day of arrival), unless you have booked a non-refundable rate or if stated otherwise in your rate's terms and conditions. In the event of a no-show, you will be charged a certain amount depending on your selected rate's cancellation policy. They refused to honor the terms of the reservation and caused my account to go into insufficient funds. Luckily, we were able to cancel and book at a different hotel. Horrible bad impression to leave on a guest. I get that you're expecting a full house but you cant change the terms that were agreed upon just because you feel like it.

We are a family with five members. That's a problem wherever you go. We chose this apartment because there was nothing more that day in Pamplona. The rooms are spacious and clean. That point is very positive. The room was very clean and spacious, but very dark. Trist, but positive too. The air conditioning of the powerful room, but in the common spaces there is nothing. In August it was a oven, I suppose it will be a refrigerator in January. The reception is the most sad and dirty area. You're only swamping the morals by seeing it. It's a bad first impression (and if you add the sale machine, already ....). The digital check-in is the option of this establishment. It seems to me a bad decision, and more if we take into account the neighborhood where this hostel is located (complicated from certain hours of the night, as if something doesn't work well, and you stay on the street .... ). The hotel is a hotel with a parking wall with a gasoliner. But we did not pay for it, because we ended paying €260 for one night the five people in a 2-star hostel.

Good reception at the reception, a small explanation of how the building has emerged . Fine restaurant and good price

We have stayed my couple and I this Santa Week and everything has been very good ...attention by the staff, cleaning the hotel, the size of the room ... Breakfast is okay, we have dinner, there are several rounds of the letter, The ideal thing is to share some dishes and ask a main. The rations are very good and quality is very good. There is also a letter of rice. Just to put a but, it's something I don't understand in many hotels, that there's no hair conditioner for us :- ) I'll certainly return, a great hotel, where the views from the room are spectacular and the environment is a luxury.

I had a great experience with the Hotel Maisonnave. The location is perfect. Every contact I had with the staff was positive. They are warm, friendly and of course helpful. I especially have to comment on Leire Alemán. She went out of her way to help me. Thank you. DR