Michelle
December 11, 2023
It started with calling the hotel to make sure we can have a crib set aside and to have a late checkout, man said crib would be set aside and noted that we would have late checkout for noon. Upon checking in, we were told we will not have a crib. When entering room, door would not lock or close. TV was not working either. Front desk changed rooms for us. Toilet was clogged, and bathroom door would open when closed. Vending machines and elevator was out of order. Pool was not filled completely and water was freezing cold. Staff was completely rude when we were asking questions. On checkout day, we had staff trying to walk into the room at 11. I explained to the staff and showed them the call log stating I spoke with an employee about our late checkout. It seems like when our room was moved they did not update the notes. At 11:30 we were being kicked out being threatened to be charged for another day. I have never felt more disrespected, we were traveling with our two year old child and we’re planning to leave at 12:00 as we were told over the phone. Will definitely not stay at this location again.