Cleveland Marriott Downtown at Key Tower Reviews
Cleveland Marriott Downtown at Key Tower
1360 W Mall Dr, Cleveland, United StatesView Hotel Details
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1 night
Cleveland Marriott Downtown at Key Tower Guest Reviews
4.2/5
Very Good
101 review
Verified reviewsLocation4.2
Amenities4.2
Service4.2
Cleanliness4.2
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All Reviews(101)
Positive reviews(91)
Negative reviews(10)
Guest User
M Club Access Two Double Room High Floor with Lake and Stadium and City View
Stayed in Juli 2023
Business travellers
89 review
Great
Posted on 12. Sept. 2023
Clean and hygienic, nice place
Original TextTranslated by Google
Jeff
Stayed in März 2024
Business travellers
Very Good
Posted on 11. März 2024
Though I had asked for no housekeeping service, ,y room was cleaned in my absence and the door was left ajar
Laura
Stayed in März 2024
Friends
Outstanding
Posted on 31. März 2024
The staff at the bar were exceptional!!! Couldn’t give them a higher praise! Room nice!
Elizabeth
Stayed in Dez. 2023
Family
Outstanding
Posted on 19. Dez. 2023
Everything was great! They even let us check in quite early. Very friendly and accommodating staff, beautiful hotel.
Dennis
Stayed in Dez. 2023
Couples
Posted on 4. Dez. 2023
The thing that upset me was I paid for a corner room over looking public square and it was noted city and stadium view and I was put in a corner room overlooking construction! I feel that I should be reimbursed something because I was not given what I reserved
Jill
Stayed in Febr. 2024
Couples
Outstanding
Posted on 17. Febr. 2024
We found the staff to be very personable. Check-in was efficient and fast.
Laurel
Stayed in Nov. 2023
Friends
Outstanding
Posted on 12. Nov. 2023
Every single employee we had contact with was wonderful. The property was clean & the location was perfect.
Keith
Stayed in Nov. 2023
Couples
Posted on 6. Nov. 2023
No hot water in room,no local channels came in on tv,door was hard to open ,charged us double for our drinks,wasnt informed about stadium food only kn sundays,
Sherry
Stayed in Okt. 2023
Family
Outstanding
Posted on 8. Okt. 2023
Everything went by smoothly. It was a great experience. We are definitely staying there in the future.
Jeremy
Stayed in Okt. 2023
Family
Outstanding
Posted on 1. Okt. 2023
Valet parking was awesome, front desk was very helpful and answered all our questions.
Even after checkout they held our bags and allowed us to keep our car parked until the Football game we attnded to was over.
Martin J.
Stayed in Sept. 2023
Business travellers
Outstanding
Posted on 27. Sept. 2023
The downtown location is in the heart of everything, while being very convenient and walking distance to many sights, restaurants, sporting venues. etc.
The amenities of this hotel are many, while the staff is exceptional!
diane
Stayed in Sept. 2023
Other
Very Good
Posted on 26. Sept. 2023
hotel was good-had trouble checking in-room was not ready-finally got a room key at 5:00 pm after having a fit at the front desk- they did compensate me for my aggravation and the rest of the weekend was good
Timothy
Stayed in Sept. 2023
Family
Outstanding
Posted on 26. Sept. 2023
Great stay. All staff members were friendly and courteous. Special shoutout to the Valet staff. Great job!
Mark
Stayed in Sept. 2023
Couples
Posted on 11. Sept. 2023
Waited over 2 1/2 hours to get car out of valet parking. Horrible experience will never stay at property again.
luisa
Stayed in Sept. 2023
Family
Very Good
Posted on 11. Sept. 2023
The check in staff was not very friendly, the parking attendants were very friendly. The room clean, bed comfortable, pillows not. Restroom inside doorframe was rotted, very visible, not pretty. Surprising for a pricy hotel. Area has lots of great restaurant options. Walkable to Rock and Roll Hall of Fame and the Guardian BB stadium. Great location.
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