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Room was great. Towels were always replaced every day and sheets were replaced and smelled good. Didn't use the TV so I can't comment. Breakfast and Dinner were varied, always different themes so there was always something else to try. The pool was great, not too deep and still warm enough in November. Staff were kind and were always there to help. I can recommend for anyone looking for a relaxing getaway.

The room was on the ground floor with poor lighting. But since it was for one night only, it was fine. The pool is very good and the breakfast varied. We were able to take advantage of the day because we were able to stay on the premises after checkout and they even stored our bags for us. They were very kind.

Ok first impressions impressive. Staff and reception staff excellent. Room very big and spacious but nothing in room it’s very basic and could do with a face lift, rusty balcony railings broken vents, not what I would call Meliá standard, no kettle or Coffey in room you had to pay I think €20 a day it’s a bit much for a kettle for an10 day stay, Food great variety and some nights very nice, but unfortunately some night I found it hard to eat I always found something, breakfast great pastries but bland food and sometime cold. I have stayed in Melia hotels all over the world and this is not Melia standard it was one of the reasons we booked it. The location of hotel is up on a steep hill, not for faint hearted but possible. The curtsey bus was good but times some never suited us. Taxi are good and easy to get to get, friendly drivers and safe around 10€ on average. The pool areas and lifeguards good. Pool snack bar is great for drink but food can be hit and miss. On the whole it’s been a great holiday and the hotel was fine. But I have compared it to a Melia and it’s not

When you go back to a hotel, you never expect it to be as good as the first time, but I was very pleasantly surprised to see that the hotel was as welcoming this time also. The staff are really helpful and friendly. I can’t speak highly enough of the staff that make your stay a pleasure and who seem genuinely interested in ensuring that you have a wonderful holiday. A huge thank you to Jonas, Ana in the El Lagar, Pablo just to mention a few more names that I haven’t mentioned in my previous review and I can only apologise to the other staff who deserve to be mentioned by name also. A special mention to Miranda and Augustino always who take time to ensure that guests are enjoying their stay. The food and drinks are good with a variety of options in the buffet as well as the El Lagar for Ala Carte dining if you want something a bit different. We would recommend the Privilege upgrade if you enjoy more choice for both food and drinks but this is not essential for a good experience. They are doing some refurbishment works to improve the hotel but this did not negatively affect our stay. We stayed in one of the newly refurbished rooms and the room was of an excellent standard. All in all this was another great stay. Thank you to the entire team at the H10 Tenerife Playa that made this possible.

Overall a decent hotel. Good for a trip that is for a week or less. The hotel is clean and has lovely staff. Round by the pool it’s nice we came last week of august and the pool is not super busy at all. We were able to get a sunbed everyday without having to reserve one (as it’s not aloud). There is a lovely lifeguard called Tina who will help you when needed and helps keep round the pool nice and tidy. The bar staff are good and recommend food from the bar at lunch as it’s very nice. There are also lots of chair in lobby/ bar area to be able to sit and have a drink. And some chair outside as well to be able to sit on. The room are clean. With cleaners that come in every morning which is a bonus. Bedroom are good size with comfy beds, the pillows are very long but are still comfy. Rooms come with a Tv, large wardrobe and safe which can pay about €15 for the week for. A desk area with draws and a mirror. Bathroom was clean overall with a few minor flaws. Shower pressure is not brilliant but is good enough. There is also a bath. The balcony is nice we had a good sea view. There is a football pitch/ training ground near by but not too noisy and all noise stopped by 9:30ish. The food at breakfast was nice with plenty options. E.g fruit, cooked breakfast, omelette, pastries. Dinner also had some good options only flaw is restaurant is basement with some windows towards top so there is some light but it’s tidy and clean down there. Location is brilliant with plenty of restaurants near by. If you walk left out hotel there is the town is large but can walk to other end in about 35 mins. There also some good shops as well. If you walk til you get to a mcdonald's then go right up a hill theres a small shopping centre with some good shops. If you go right out the hotel til end of road and then left there is a market which is good i believe it’s on a Sunday. You can walk along beach with is about 5 mins away nice views but can sadly not go in the water due it being polluted but is still lovely to walk along. If you want to go in the sea there is places in the town or a beach about 25. minute walk away I believe. Hotels about 20 mins walk from monkey parks and a small town. Would highly recommend the area and had a nice stay in the hotel. With the staff making the stay very nice.

Location: It is quite convenient to get there. At the time, I thought it was a pity that it was not close to the sea, but it is actually not necessary. Facilities: It should be considered okay. Although there are not as many and big resort hotels in this place, it is also an LHW member after all. It should not be bad. Environment: After all, it’s been a while, but fortunately it’s neat and clean and not that new. Service: The main thing is the service, which is very good. The spa is also okay, just steaming and room temperature swimming pool🏊. The rating on Google is also higher than others, but it is not as big as I expected, the room is standard, and the price is a bit high.

This hotel has never been a 4 star plus hotel, we went at the end of August the room we was given was low standard, damaged furniture with stains on it that didn’t look pleasent, we payed extra for a more premium room with a balcony to find out every room has a balcony, and the more premium rooms were on floor 6 upwards, we was on floor 3, we went full board the food was average, the beds were comfortable, and the receptionist were really helpful, pillows weren’t comfy at all you, the shower was more like a caravan shower, and the bath you stood in was sinking we thought we was going to fall through it, the hotel from floor 6 onwards may have been ok but from 6 downwards I would not recommend.

Highly recommend, this hotel is very clean.. breakfast was included and the pool ontop of the roof was pretty small but I used the public pool, the reception staff helped me whenever and gave me directions and information, it's very central and I would stay again. I have no complaints what so ever... only thing I can suggest is having air con which the fan wasn't the best but still didn't effect my stay. Very lovely hotel with lovely friendly staff. Went solo and room was really small but I didn't mind

Room was clean and comfortable. Shower was hot and the shampoo/body wash was good, saving the need to bring it from home or buy it there. Communal areas were clean and well maintained. We liked that the hotel does not allow guests into the pool area before 10am thus preventing people from bagging the best sun beds before breakfast. We thought that there could have been more options for soft drinks at the all inclusive, I don’t drink alcohol or fizzy drinks so an option other than fruit juice or water would have been nice. The lemon slushy from the pool bar was very nice but not available after the pool bar shut. Food was good, plenty to choose from, but a definite lack of non alcohol/ non fizzy drinks in the restaurant, basically only water. I think it is important to remember this is not a big hotel but it is reasonably priced and close to the sea front and the old town. Plenty of shops, restaurants and bars nearby. The lagoon pools are a short walk away and very reasonably priced for a day visit.