Apartamentos Pez Azul

Nice hotel centrally located, easy access to the city center

My initial room had bed bugs that I didn't notice for a week. I had to go to the reception 3 times to get a new room. The next room they gave me had bed bugs too. I got a third room that didn't have bedbugs yet. The way the staff dealt with it was very unprofessional. No terminator was ever seen. The next evening I was walking to the hotel I saw lights in my first room with the infestation which means there was a new person there. I think that the hotel doesn't care about the bugs or the clients. Also the overall cleanliness in the hotel wasn't very good outside of the critters. Never visit them is my advice.

Ok. Apartments were basic but functional.. we asked for a toaster and a kettle as our room had none and they were delivered by housekeeping that day.. aircon is fab.. 20 euros deposit which you get back when you leave.. rooms freshened every day and beds made.. towels freshens up twice or three times in the week.. we were on fourth floor so sun loungers on balcony as well as table and chairs and glass front which got the sun all day.. the pool bar man is an absolute legend.. he is very good at his job and the hotels best asset!! The hotel is mainly geared for Spanish but all staff seemed to speak good English and were very helpful.. not too far from town but very hilly.. taxi back is no more than 5 euro.. only criticism is the fact that for the whole week the pool itself was never cleaned. The outside area was brushed in mornings but never deep washed so it was very grubby.. sun loungers had comfortable pads but they were never washed either.. our room had a pool view so we were able to see the “cleaning” process..this worried me as birds washed in the pool and we also caught a rat drinking from it one morning after 8am. also cracked tiles and uneven tiling around the pool.. steps at deep end were very shaky and loose.. but all round a good solid spot for self catering holiday..

The hotel itself is run down and in need of a makeover. Very little interaction with staff however when the return transfer bus did not show to pick us up (from a bus stop some way from the hotel), the staff were unhelpful and had a taxi on standby to take us to the airport for over 120 euros. It would appear that this is a regular occurrence for this hotel. I would urge anyone using this hotel - do not add transfer services for your return journey to the airport. I have had no evidence or feedback to suggest anything other than this is a money making scam on behalf of the hotel.

Happy to write that this hotel far exceeded some of the other reviews. It was not without fault- when we arrived the receptionist was lovely, but our room smelt as people had smoked there and covered the smoke alarm. We returned to reception who quickly upgraded us and we keen to help. The room we were transferred to had comfortable beds and air conditioning The pool outside is far bigger than the photos suggest, my daughter and I had a great time as my wife relaxed by the pool bar. The barman they hired was also very friendly and helpful We had half board and I've stayed in many places with inclusive food. The food was fresh every day with a great selection. I don't know what people are complaining about but compared to some places I have stayed, at Pez Azul the food was fresh, varied and interesting. The reception also helpfully sells 5L bottled water for a good price, saving any hassle of going out to buy it. We would stay here again.

We stayed at the Pez Azul Apartments first week of September, just got back last night. I don’t do reviews but felt in this occasion, I had to. We celebrated our 25th anniversary here, I send an email asking for a nice room, to our surprise, we got the top floors overlooking the sea & volcano. On our arrival, we were greeted by the friendliest of receptionist who couldn’t be more helpful all times, ( apologies, I cannot remember your name, I hope you know who you are. We opened our room door to be surprised with a ice chiller bottle of wine (what a nice touch) We needed help on 2 or 3 occasions, the lovely lady at reception could not help enough…….always. Food - em, it was okay, not the biggest of selection, food hot, cold buffet was also okay. Big disappointment was that the busier the hotel got, the more watered down juice, milk and fresh yoghurt got, not the staffs fault, obviously management. To management, STOP watering things down, what…..to save a few euros on your reputation? This is not the staffs fault, this practice puts the staff in awkward positions. Staff - from the housekeeping staff to the bar staff &, technicians, all were outstanding. Remember, the hotel is 3 stars after all, our week was very reasonably priced. Rooms serviced daily, cleaned, etc. We had a lovely relaxing time at the Pez Azul and would most probably go back. I reiterate to management - STOP watering things down. Overall, enjoyed our week.

Pros: + Convenient location. + Excellent views of Mount Teide and the ocean (dependent on the side you stay). + Friendly staff. + Lovely balcony. Cons: + Rooms not very well cleaned. Noticed stains on my bed, and these stains remained for the duration of stay (4 nights, 5 days), meaning the sheets have not been changed. + Towels were changed every two days, but the quality of the towels were poor. Specifically, the towels had several holes (some quite large). + Utensils in the kitchen were not very clean. + Sunbathing chairs on the balcony were sandy. Neutral: + Breakfast was quite average (neither good nor bad).

Our apartment was on the second floor overlooking the pool area. It was very clean, with all facilities as stated in the apartment details! There was a full sized fridge, toaster, microwave, kettle and hob with accompanying kitchen equipment! We did not elect to have breakfast or dinner and therefore cannot comment on the restaurant. However, the bar was welcoming and the bar staff attentive and cheerful. Reception was helpful and informative and the cleaning staff delightful. The room was cleaned and made up daily and promptly! The surrounding local area was safe and pleasant with all the basic facilities such as mini supermarket, restaurants, cafes and local bus stops on the doorstep. The town was a 10 minute walk down hill. The walk back up is fairly steep and not for the infirm or very elderly. Local public buses run regularly and nearby. We enjoyed our stay at the Apartments Pez Azul and would happily return!

I actually feel so bad writing a bad review on any establishment but I do not want others to go through what we did. On arrival the receptionist lady was lovely and very welcoming. When we got into our room on the ground floor the whole floor smelled so bad, and so did the room, I noted that a similiar comment was made saying the same. The room was basic but we were happy with it at first. We arrived just in time for dinner. The food was horrific, I can’t even explain how bad it was. Cold, chips were hard, bread rolls were stale and hard. I couldn’t eat any of the food. I thought “ok the breakfast will be fine in the morning we just won’t eat here for dinner” which was really disappointing as we paid half board. Next, we went to bed, possibly one of the most uncomfortablest beds I have ever slept on, I couldn’t even use the pillow because it hurt my neck it was that hard. So ended up using a load of my clothes as a pillow. We both did not sleep a wink all night due to the noise of people screaming and running up the hall. But I guess this isn’t something they can control. We got up in the morning and went for breakfast. It tasted and looked appalling. I went over to get toast and picked it up to put it in the toaster. It was rock hard…. There was a basket of bread rolls and they were rock hard!! I then got a bowl of cornflakes and sat down at the table and they were stale. I actually could not believe what I was eating. And how are they allowed to serve gone off food? The food safety authority would have a field day here!! I wouldn’t even serve the food to my dog ! My partner went to reception to complain and asked if we could have our money back for the half board as we wouldn’t be eating there again. He said the receptionist was nice but said there was nothing he would do. We were so disappointed as we had paid for half board and now we had to eat all our meals out. But we said we wouldn’t let it ruin our holiday. I went and had a shower, to my horror there was ants in the shower. Like 50 of them. One of the towels had a stain on it. My partner went out again and asked for a full refund, told no again. We had only stayed one night. We weren’t even there 12 hours and we had it booked for 8 days, we packed our suitcases and left straight away. I couldn’t be there for one more minute. It really but a dampner on the start of our holiday. Never ever again. Please , read the reviews before you book this place. There clearly seems to be a problem when there is more bad reviews than good. I wish I read them myself. All the owner responds to bad comment “thanks for your comment we will take this on board “, clearly not??. We paid a few hundred for the 8 nights and had to book another hotel last minute that cost us 900 euro as there was nothing else. But I could not sit there for another second! Believe me when I say me and my boyfriend are the most easy going couple in terms of hotels, food etc. and it was that bad that we had to leave. I ha