Before booking we have checked online for the price for two nights for 90,721 LBP but actual price for two nights for 120,000. We went to check the hotel and room before booking and agreed on a specific room, and the manager jean told us that there is a restaurant there that plays music, but apparently it was a night club. Once we arrived, we got the room card and a paper for the internet. the internet didnt work for the whole weekend though we asked for another pin, we asked for one bed, we got one bed with two uncomfortable mattresses that we couldnt sleep till next day, and so does the pillows very sharp like stones-alike, We ordered several times for slippers from the room service, the reception(from 3 staff actually), the IT.. And we didnt receive any, We asked from the room service to open a bottle of wine, and he was trying to open it on the floor in front of our door, And the most outrageous situation is that at 1 am in the morning there was a loud and awful type of music that stayed till 5h30 in the morning and we knew this info when i called the receptionat 2 am and informed him about my complaint plus the mattress and pillow and he said quoting:” i am sorry we are fully booked, this is a night club that stays till 5h30 or 6h00 in the morning and every day and if i have any checkout rooms tomorrow i might change your room”, Not to mention the loud sound of the ac and the mini bar. Guys, we didnt sleep all night The next day, i have informed the reception about my complaint, she was a kind women, and agreed to change my room, this was about time of 10h30 in the morning, and didnt received the next room until 6pm, we had to wait a lot of time for the check in, When we received the other room, the mattress was king sized but covered with a noisy sheet because the mattress was not clean( we have checked it), also we asked for slippers and did not receive Also the view from this room was a landfill, so imagine But the noisy night club vanished in this room except for the noisy rooms next to us were talking and laughing out loud while their rooms were open and chairs in the hallways, we called reception and said they will handle it but they didnt, so at 5h00 in the morning we went out of the room and asked the guests in house politely to the keep it quite, they were bothered from this complain and shut the door, but still they were loud, And since we have checked in late like 10h30pm, we agreed with the manager Jean for a late checkout but he didnt inform anyone though he was still in the hotel that concludes our weekend with less than 48 hours as known worldwide While leaving, reception or even manager didnt apology for all our complaints and we paid mini bar and left Worst experience ever, i dont recommand anyone to live this experience and lets make it clear that this is not a 4 stars hotel not even close, 1 stars max
103 Reviews