We stayed a total of 6 nights in February 2024 at this hotel. The hotel had a driver pick us up at Chennai airport. He kindly waited two hours for us due to lost luggage. The staff in the restaurant were consistently polite, attentive, and courteous. The rooms were clean. The front desk employees were not always polite. They would allow male customers to interrupt my conversations with them on a regular basis. On one occasion, a lady at the front desk prevented us from taking an elevator to our room because she stated we had not paid for our reservation. We stayed the previous night, the hotel had our credit card information and could have easily ran the charges. Instead they chose to embarrass us in front of other guests at the hotel. Also, we had to call the front desk four separate times one evening to request a laundry bag. Another issue was we were approved for a 2 pm check out. However at 11:30 on the day of checkout, the front desk called and asked why we had not checked out.