Hotel Gunawangsa Merr

Hotel Gunawangsa Merr Reviews

Hotel Gunawangsa Merr

Jl. Raya Kedung Baruk No.96, Kedung Baruk, Kec. Rungkut, Surabaya, IndonesiaView Hotel Details
Hotel Gunawangsa Merr
Hotel Gunawangsa MerrHotel Gunawangsa MerrHotel Gunawangsa Merr
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1 night

Hotel Gunawangsa Merr Guest Reviews

4.3/5
Very Good
56 review
Verified reviews
Location4.5
Amenities4.3
Service4.3
Cleanliness4.2
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All Reviews(56)
Positive reviews(55)
Reviews with photos/video(27)
Negative reviews(1)
Siti Salwani
Junior Suite
Stayed in 2024年5月
Business travellers
3 review
5.0/5
Outstanding
Posted on 2024年5月17日
Hotel very clean, food very delicious
Response from Property: Dear Mrs. Siti SalwaniWarmest Greeting from Hotel Gunawangsa Merr SurabayaThank you very much for taking your precious time to write the feedback on your recent stay with us. We are delighted to hear that you enjoyed the stay, here we always strive to maintain our standard of services and products to a high level to meet our guest satisfaction. Kindly be informed that we are available 24 hours to assist your needOnce again thank you for your review, and we are looking forward to welcoming you back in the future.Best regards,Yanies PermatasariAsst. Front Office Manager
noviana
Deluxe Room
Stayed in 2023年7月
Family
3 review
4.7/5
Amazing
Posted on 2023年10月3日
Overall good just a bit old and the ac not working well that time maybe need service
Riska Arimbi
Family Suite
Stayed in 2022年7月
Family
4 review
3.2/5
Posted on 2022年7月9日
The room I give rate 3 - arrived at the room , smell , floor dirty , bed sheets got stain, towels looks old- this place need more more more maintenance. Sofa skin is rough, the linen colour old, door balcony is unsafe, fridge dirty and not clean (stain and hair under the freezer) 🙈🙈. The electric sockets most of them is loose. Breakfast not much choices (the veggies doesn’t look fresh)- the price is way too much for 4 nights stay at family room (which is far away from the expectation and smelly) the photos is completely not same in real room. I really disappointed and the price way too much (family room). I hope the hotel management fix that problem or don’t sell that room. Thank you 🙏
mickey
Deluxe Room
Stayed in 2023年3月
Family
1 review
4.5/5
Great
Posted on 2023年3月15日
Overall bagus....
History_maker
Deluxe Room
Stayed in 2022年9月
Solo travellers
22 review
3.5/5
Posted on 2022年12月15日
Not so clean
Anonymous User
Deluxe Room
Stayed in 2024年4月
Family
3 review
4.7/5
Amazing
Posted on 2024年4月22日
Check in, check out, fast response, friendly and guaranteed 100 thousand cash or ID card, first you enter straight away, the bathroom door is open and it smells of urine, please improve the cleanliness of the bathroom, for the pool the view is directly on the road and the river, in the morning it's not hot because the sun is covered by the building, it's very comfortable.
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Retnosari
Deluxe Room
Stayed in 2024年5月
Family
1 review
5.0/5
Outstanding
Posted on 2024年5月5日
Everything is good 👍
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Anonymous User
Deluxe Room
Stayed in 2024年5月
Friends
1 review
0.6/5
Posted on 2024年5月5日
The room is very small and narrow. The hygiene is very bad. The bed sheets and quilt covers are all stained. It feels like they are recycled! It's hard to describe.
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Response from Property: Dear Beloved Guest,Thank you for your time to sharing your experience during your stay. Your comments are valuable for improving our service quality and delivering the excellent service always.I would like to apologize for the inconvenience that you experienced. It's our concern to improve our property facilities and deliver excellent service to our awesome guestsWe do hope we have a chance to welcoming you again, and extended our service to you at Gunawangsa MERR Hotel SurabayaBest regards,Yanies PermatasariAsst. Front Office Manager
Matto
Deluxe Room
Stayed in 2024年4月
Family
1 review
4.5/5
Great
Posted on 2024年4月28日
Overall it was good, only the pool rules made the family uncomfortable (women had to wear swimwear) but it was replaced by a good surprise from the management. Salute anyway 👌🏽👌🏽👌🏽 Too bad the surprise wasn't immortalized 😭
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Anonymous User
Deluxe Room
Stayed in 2023年12月
Family
1 review
4.0/5
Very Good
Posted on 2023年12月30日
It's good enough
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Anonymous User
Deluxe Room
Stayed in 2023年7月
Booked for others
88 review
4.2/5
Very Good
Posted on 2023年7月10日
Hotel staff service is friendly and ready 24 hours The room is not so spacious, but the AC and hot water function normally. The cramped bathroom is rather smelly and not clean There is a very large infinity pool with a beautiful view I didn't order breakfast
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Devy Oktavia
Deluxe Room
Stayed in 2024年1月
Family
1 review
4.7/5
Amazing
Posted on 2024年1月18日
OK... but when I got there the swimming pool was undergoing repairs so it couldn't be used
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Guest User
Deluxe Room
Stayed in 2024年2月
Family
6 review
4.2/5
Very Good
Posted on 2024年4月23日
Affordable location, friendly service, room size larger than its siblings
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JongsaAta
Executive Double Room
Stayed in 2023年11月
Solo travellers
4 review
3.2/5
Posted on 2024年1月10日
The hotel is noisy with the sound of the nightclub next door. Big room. Cold AC. The bathroom is quite clean.
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YW SAPUTRA
Deluxe Room
Stayed in 2023年8月
Family
1 review
5.0/5
Outstanding
Posted on 2023年8月19日
Very suitable for family holidays
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