103 Reviews
Holiday Inn Express & Suites West Long Branch - Eatontown
West Long Branch|0.28km from Consumer Centre
We have stayed at this property in the past and did not encounter the following situation. Had it not been for the alerts my bank sends when any charges hit my card, I would have never known. Apparently this property charges a $50 security deposit immediately upon check in along with the full charge for every night of the stay (whether in person or digitally). Once you check out, the charge is reversed and the regular charges for the stay apply. There is no prior notification on either the website for HIE, the local website for this property, details of the room nor the reservation conversation. I thought this a very sly and slick practice. Also the AC units in the rooms do not shut off; they have a permanent fan blowing. The temperature can be adjusted but the fan will continue to blow. The front desk suggested unplugging the AC unit but the cable goes right from the unit deep into the floor, not to an outlet; so this fix was not practicable. In the case of Room 236 which we stayed in, the in room safe was broken (looked like a forced entry if the prior guest didn't remember their combination; the lock was totally gone from the safe making it unusable). We've stayed before and will stay again; overall not a bad property; just a few minor glitches this stay.
