No131 the Promenade

Great location & the rooms are very nice. We ate at the restaurant & whilst the food was good the service was extremely poor, complete lack of attention & overpriced in our opinion. Being charged a service charge was also furstrsting considering how poor the service had been. There was also unfortunately an issue with the hot water in the morning which meant that we were offered anothwr room to use in the main building to shower in before we left. This was dealt with well by the manager however it was frustrating that the alternative room wasnt offered to use as soon as we raised the issue, we instead had to wait over an hour which impacted our plans for the day. We would stay at the hotel again for the location & the bar however we would not chose to dine here again.

Very friendly, helpful staff on Reception and in the Tokyo Bar. Large spacious room and bathroom. Very comfortable bed. Only negative was the noise from the corridor, could hear everyone who walked past. Had a good discount on my stay and it was extremely good value for money.

Good - building, location, interior Bad - No hot water in the morning. Staff refused to discount the room after having no hot water and only offered another room to wash in at check out. Double Superior room is two single beds pushed together, meaning there’s a hard ridge in the middle of the bed.

Absolutely amazing experience. Rooms were gorgeously designed and put together. Food at the Terrace was delicious. Staff were attentive throughout. Bars in the hotel were pretty creative and efficient too.

Amazing hotel - great decor, great location being in the centre of Cheltenham with lots of bars and restaurants (and great shopping) close by. Our bed was super comfy and the underfloor heating in the stunning bathroom was a treat. The mini bar was well stocked and the staff were very friendly and accommodating- they were perfect actually. Only thing that would prevent a top mark review from our stay would be the noise - I guess it’s a great location for bars and staying on a Friday night it is going to be noisy into the early hours - but then we had the noise of the crashing of bottles first thing in the morning too which was a bit annoying. Overall a fab stay though!

Beautiful hotel with excellent service. I would stay again and would highly recommend. Perfect cocktails!

Truly one of the most incredible stays I've had during my many years of travelling. The rooms are exquisite and the hotel is walking distance to main shops in Cheltenham. What truly made our trip so special were the staff - if I could give the staff and service more than 5 stars I would. They went above and beyond to look after myself and my family and were more than happy to help with my 1 year old nephew's needs (e.g. warm milk). Thank you!

Nice hotel, but very difficult to find the entrance due to the marquees erected for the restaurant and bar directly outside it. Just to note, if you have anything over a weekender size suitcase,be aware there are narrow steps and stairs to carry them up. The room itself was stunning but unfortunately not very practical, a bath stuck infront of the window making it difficult to close the curtains or open the window for any fresh air & leaving little room to put toiletries.Tried to use the Dyson fan to cool the room down, but it didnt work. Considering the room cost over £200+ for 1 night there was no breakfast included. Breakfast was in the outdoor restaurant so expect to pay an additional £25+ per couple. On returning to the hotel in evening, we found the gates locked, with bouncers asking for proof we were residents. The reason for this was because the venue also has a very popular & busy bar. Ourselves and the other couple we were staying at the hotel with wanted to have a drink in the hotel bar before retiring, however, we found the bar in the hotel closed and the only way we could buy a drink was to either fight our way through the gin bar (we gave up!) or go into the marquee bar (outside the hotel grounds) and buy a drink, then take it back into the hotel. Not very customer friendly. On the plus side the bed, and especially the pillows, were amazing and we had a good nights sleep. Overall because we had to pay extra for breakfast I thought it was poor value for money.