Verified traveler
January 31, 2024
Our stay was for 3 nights. On the second day we were back at the hotel just after 3.00pm. The room had not been serviced. The cleaners knocked on the door soon afterwards but obviously we didn't want to be disturbed. The next day, we arrived back before 3 and could see the cleaner was in our room so we sat in reception and waited for her to finish. We couldn't believe it when we went to the room - nothing had been done; hoovering, bedmaking, cleaning bathroom. The only thing done was topping up the coffee/milk. Even the dirty cups weren't replaced. We did moan to reception but they said the cleaner had indicated she thought someone was in the room!