Anonymous User
January 9, 2025
1. I booked a family room at first, but when I got there, I was told that one bed was 1.5 and the other was 1.3. The bed was too small and could not accommodate three people.
2. Then the front desk told me to upgrade to a suite for an additional 88 yuan. In this way, the 1.5 bed could be turned into a 1.8 bed, so I chose to upgrade.
3. After checking in, I found that the room was actually a king-size bed room, and a folding bed with wheels was added. The hotel staff did not inform me in advance that this bed was a folding bed with wheels that was added later! I came out to have fun, and because it was too late, I did not look for the front desk for this matter.
4. When I slept at night, the bed collapsed twice, that is, the folding bed with wheels! ! But because I was sleeping at night, I did not complain, and the child chose to continue to live in the collapsed bed (if it was a child or an elderly person, the consequences would be serious if they fell to the ground!)
5. When I went to the restaurant to have breakfast in the morning, the staff told me that breakfast was not included and I could not have breakfast. But I clearly booked a double breakfast! I can't stand it anymore!
6. This Atour Hotel is the worst Atour Hotel I have stayed in in recent years. My family went on a trip to Changsha, and the hotel ruined our good mood on the first night!
The above problems really made me unbearable, and the quality of this bed has great safety hazards.
(The worst experience in many years of staying in hotels)
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