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I recently had the pleasure of staying at Lex Hotel Cebu and found it to be an ideal choice. The hotel's location is perfect, surrounded by numerous eateries, making dining options easily accessible. The bed was delightfully soft, and the room offered ample space, providing a comfortable and relaxing environment. What truly stood out was the exceptional friendliness and support provided by the staff. Their warm hospitality added a personal touch to the overall experience. Although the breakfast options were somewhat limited, they were sufficient, ensuring a satisfying start to the day.

The rooms are a nice size and the beds are comfortable. Large clean pools and a great gym on the premises. Room service is fast but prices higher than I remember LoL... kids love late night icecream in the lobby restaurant. Only complaint is the wifi is super slow... Kaayo.

The only word i can describe is that it is spectacular. The buffet breakfast was one of the best i have ever seen. So much variety. The room is clean and big. However, the carpet along the corridor kinda smells moist/ musty smell. Other than that, i really have nothing to pick on. Everyone is so helpful and kind. I had a fall and wanted somthing to help me clean my wound. The front desk sent up a nurse to make sure i am alright. There is always someone greeting you at every point of the hotel, so welcoming. Definitely will come back here again.

The hotel is really good, with a perfect location and good amenities.. If I come back to Cebu, for sure I would stay at Seda Ayala hotel. The breakfast is really good and the service is excellent.

The room is clean. Glass water bottles that are very eco-conscious. The cleaning service is very prompt, room smells good. Room service for food however needs to improve. Ordered for drinks but took a long time to inform us of the unavailability.

The room is very clean. The bedding is very comfortable. The Jr. Suite is inexpensive and spacious. The bathroom tub faucet needs maintenance. The kitchen and wait staff of the hotel isn't great. For instance the service water is often dirty. There are often dirty dishes. The wait staff are below par, often failing to provide basic service (serving the dirty water or clearing away dirty dishes). The housekeeping staff are super friendly and do a great job. I think for the price it's a great choice for a hotel.

Nice place to stay just few minutes to the port. Also accessible to malls, clinics, convenient stores and North bus terminal. The breakfast buffet is also nice, a lot of fruit to choose from. Been staying here everytime I come to Cebu, specially for short periods like waiting for my next trips from Cebu to nearby places and islands. Staff are also accommodating.

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

I must start with the most incredible aspect of our experience, which far exceeded expectations. We accidentally left over $1,000 USD in our hotel room safe when we checked out. We didn’t realize this until after we had arrived on Boracay. I didn’t expect to ever see that money again. Certainly, in the US, there’s no chance in hell I’m ever getting that money back. Nevertheless, when I called the Holiday Inn Cebu City, the staff seemed genuinely committed to finding the money and somehow getting it back to me. Once they found it, they called me back immediately and confirmed the amount in the safe. Then, for the better part of two days, the staff visited various Western Union offices in Cebu City to find someone that would exchange the notes into pesos, which they could then send to me via Western Union in the US. They finally found someone who could send all but $300 because those were the older $100 bills that most foreign money changers won’t touch. Oh well, I was more than excited to get most of my money back. I was quite happy to leave the remaining $300 as a tip for their super service. Then, after a couple more weeks, they contacted me and let me know they were able to convert the remaining $300 to pesos. Keep in mind that this is a country where the wage rate is significantly lower than the US and this was a material amount of money. The staff at the Holiday Inn Cebu City was so honest and so committed to excellent customer service that they went out of their way to get the rest of the money to me. This in itself made me a life time, loyal customer of this hotel. Now, beyond this particular amazing experience, the hotel is the perfect spot for tourists. The rooms are impeccably clean and modern, the breakfast buffet was the best we had in Asia, and the swimming pool had a great view and was well appointed. The location is perfect for tourists because lots of places are walking distance, like the Ayala Center. Hands down a memorable stay for a world traveler who’s been to every continent. I highly recommend this property!!

Good location near Ayala Center mall, although walking there is a bit hazardous. The outdoor common areas with the restaurant and pool are good. The gym is exceptionally well equipped for a hotel, although average cleanliness. The security policies are a little weird, not letting people leave without clearance at certain times (while letting people into the aforementioned common areas freely).