3 Star Hotels in Cayo Santa Maria

This is our second time to this wonderful resort and it won’t be our last!! Upon arrival we were met by Yoel and Glendy two of the butlers who are absolutely amazing it was a new trial of check in and it was fantastic, relaxing with a cold beverage while the butlers checked each of us in. We were given a beautiful room with a view! Check in was so smooth and quick we were poolside in no time!! At the pool bar we were welcomed by Delvis and Armando two of the best! Gilberto and Hatchy the pool staff were always welcoming with a smile and a comfy lounge cushion! The next morning we were greeted by Dayan our butler and friend from a previous trip! He ensured we had a spot at the welcome back dinner along with friends we were travelling with( who were also repeat guest) despite being in different building! Dayan goes above and beyond at all times and always greets guest with a warm smile! We were oh so fortunate to have Glendy and Dayna as butlers the next day and they were very helpful with booking our spa cartes. We were treated like family by these amazing women! Beeping smiles all around. There were some shortages of certain foods but very sp****ly so, we always found something to eat. Jorge is an absolute gem and we enjoy his cooking and friendly service. There was one young gentleman that made an amazing paella at the beach hut my hubby still raves about! Sweet and attentive staff will keep us recommending and returning to this resort!!

This hotel is located on an island paradise off the north coast of Cuba. It is named after the island of Santa Maria, which belongs to the Jardines del Rey archipelago. A wide stretch of white sand, crystal-clear turquoise waters, lush vegetation, and a rich variety of flora and fauna makes this region one of the most exotic places in the Caribbean as well as a listed nature reserve. The hotel is harmoniously integrated in this popular holiday destination with natural beaches and rich nature. It is about 100 m to the beach, while the Che Guevara Memorial is approximately 11 km away and well worth a visit. From the hotel, guests will reach Caibarien in 50 km, Remedios in 62 km, Cienfuegos in 177 km, and Trinidad in 198 km. The hotel is suited to both couples and families and guarantees all guests an unforgettable holiday. A special programme is also offered for weddings and honeymoons. The air-conditioned building comprises a total of 360 rooms, of which 358 are double rooms and two are junior suites, spread across two floors. Further facilities include a hotel safe, a currency exchange facility, a café, a bar, a nightclub, and a restaurant. Guests may also make use of the Internet connection or the launderette, and there is parking and a garage available for those arriving by car. Younger guests may let off steam in the playground and kid's club. The rooms all come with an en suite bathroom with a hairdryer, a direct dial telephone, satellite TV, an Internet connection, a minibar, a double or king-size bed, a kitchen, a safe, and either a balcony or terrace. Air conditioning is also provided in all accommodation units as standard.#The hotel grounds feature three outdoor swimming pool, two for adults with a paddling pool for children. Further leisure options include a Jacuzzi, a sauna, and a gym area. Guests may also take advantage of the spa offerings, including massages. Sporting activities available include aerobics, football, basketball, tennis, table tennis, bocce, billiards, and darts. Water sports...

I would never go to this resort again. The food was awful, and very little of it..no eggs, butter and ran out of toilet paper the last couple of days we were there. Only papaya and pineapple for fruit and raw cabbage for greens, very little fish, no bacon or sausage for breakfast, very thin pancakes, and hotdogs were cut up to look like sausages. The pool had missing tiles all over the place. The beach was amazing and so pretty to look at the only good thing of our vacation . We had one good meal which was the lobster. Very few people there, it was very odd I'm not sure if they are closing or still recovering from Covid...no ala carte restaurants open, we were excelsior class and were supposed to get 2 bottles of water, we only got one and had to go to the different bars to find bottles of water. We were told to call the front desk for anything except the phones didn't work...neither did our ceiling fan. I hate to leave this bad review but I wouldn't want anyone else to pay hard earned money for this trip. The staff were awesome and tried to make it enjoyable, Miguel, Charlie and Kevin were great.