Guest User
October 3, 2021
We stayed three nights. The hotel is located about seven minutes from the port and about ten minutes from the beach. Pictures on their website make it seem that the hotel is very close to the beach. The view of the sea is, consequently, somewhat in the distance. We were initially given an upgrade to a suite, but the room had no citadel view, and only a view of the sea obstructed by a wall. We had booked a sea and citadel view room because that is what we wanted after studying the room categories. We were moved to a room on the ground floor in front of the cold water pool, where our view was somewhat obstructed by the wall enclosing the pool. We accepted it, though. The room was sizable and nice, although not what I would call luxurious. There were enough outlets, but it needed more light. The shower was very good, as were towels, amenities, the bed, and bedding. Breakfast was in a lovely open area overlooking the sea. We were told there was a shuttle available and we used it to go to dinner one night and to the hotel’s beach site. There, we were led to lounge chairs. We had lunch there. When we were given the bill, we noticed a charge of €50 which, we were told, was for the lounge chairs. We objected, indicating that at no time had anyone told us that the hotel’s own beach area charged for this. Our waitress expressed surprise that we’d not been told. We spoke to the person at the front desk when we returned and registered our displeasure at the surprise charge. We were told that is their policy. We asked to speak to the manager, and I said I wanted to give the hotel an opportunity to remedy this situation before we got home and mentioned it to our travel agent and TripAdvisor. We ultimately requested to speak with the manager four times, and ran through our complaint with several people at the desk. When we got our bill, we noticed that the hotel also charged €18 for each shuttle ride. We had also never been told of this. We had a rental car which we’d been driving for the past ten days on Corsica, and would’ve opted for that had we known about the charge. Again, we were simply told that is what the hotel does. Suffice it to say, we never heard from the manager, and the charges for the chairs and the shuttle were never adjusted. All we got was front desk staff who seemed totally indifferent to our position that we are ok paying for whatever we have notice of, but decidedly not ok paying for surprise charges that, in fact, are customarily provided on a complimentary basis at all the finer hotels I have stayed in around the world. This was an unsatisfying end to our stay at this property and made us feel as though their attitude is we were lucky to be there. This is not hospitality. We would definitely not stay here again and would not recommend it.