London Kew Bridge

Stayed here previously and it was just as good. Good service, nice room and great breakfast. Good location for Kew Gardens, Richmond and connecting to the rail network.

Great location for Kew Gardens, you can walk about 25 minutes or catch number 65 bus. Hotel rooms clean but very hot, air con did not help as it would only go down to 19. Only 1 towel left in room, we had to ask at reception for another as did several others which seems to be a common issue, just place the towels in the room and save staff the hassle. Breakfast choice good, just really strange white runny scrambled eggs.

This hotel is in an ideal location for visiting Kew Gardens or Richmond (you can catch the 65 bus almost outside the hotel). Comfortable rooms and friendly staff.

Enjoyed our stay. Perfect for twickenham literally got on the bus straight outside. Staff were pleasant and helpful. Car places tight but we were lucky and arrived early enough.

Chaos in hotel with hardly any staff, breakfast was a joke, totallly disorganised and staff shrugged shoulders when customers complained and smirked !!!

Our room was basic , the bed was ok , but the breakfast was shambolic, they ran out of cooked food , eggs , bacon , sausage , beans and mushrooms and we had to wait 30 mins for more food to come out it was obvious some of that food had been sitting under heat lamps. the tables weren't being cleaned and drinks machines not working . the hotel was at capacity but clearly could not cope with that level of guest numbers that morning . staff were asked but were very reluctant to give answers . getting money back is almost impossible , but they would have to reimburse everyone that morning . Greasy spoon cafe over the road for me if I stay again , better quality food better service , freshly cooked .

Ideal location for visiting Kew Gardens. Rooms and common areas clean and tidy. The only issue we had was having to ask for another towel as we only had one in the room. I noted several people reporting the same thing so probably worth their time in ensuring that if two people book a room then they will need two towels ! Lots of restaurants and pubs close by for evening meals and breakfast if you prefer to eat out. Felt very safe in the area when out at night.