Check in went pretty fast, our room had no wash cloths or hand towels and never got any for the 2 nights we were there. The hotel had a huge convention of preteen dancers with their parents. Unfortunately kids were left to run down the halls making all sorts of noise. Our biggest complaint was the king sized bed, it had a huge revine in it, we ended up sleeping side by side bumping into each other because of the horrible mattress. We really didn’t get good sleep. Next stay will be at the Westin, we are done with this Hilton. I remember how beautiful it was when it was a Ritz Carlton. Now it seems like Hilton doesn’t do any maintenance. Hot water takes forever to the faucet, almost everything needs to be painted, our room needs a deep cleaning. The best part of the hotel is that it connects to the Village but even the Village is a shadow of what it once was. Sigh.