Hotels near Ballond Mangrove Tour, Bintan

The hotes was nice and clean. The staff was very friendly and nice. It was very good experience and I am happy to stay at night and day laguna bintan. I will come again and I recommended Night and Day Laguna Bintan. Thank you very much for your hospitality.

This has been the best hotel experience throughout my travelling experience. I brought a big family of 12 pax, and its definitely not easy to handle but the hotel staff has gone out of their way to ease alot of our troubles! The staff were so sincere in helping us with shopping tips, where to get food, transportation and even food. My highest compliments to the GM or owner of the hotel, she definitely went out of her way by making sure we were sent to the ferry terminal safely. she was so humble and definitely made our experience greater. Hotel rooms were definitely new and comfortable. The front desk made sure we were able to have connecting rooms and were on the same level. On top of that, wifi was good throughout the hotel. easy connection. Another compliment goes to the chef at the restaurant. Food was of great quality and worth the wait. A bit of hiccup, but the service recovery was fast and superb. Sincere apologies from the staff and they ensured improvements. I love the breakfast too. good spread and honestly zero negative comments on the food. It was really well cooked and nice! This hotel deserves a high rating for service and quality. we have already made plans to return! Thank u once again to every staff that has made our stay a great and memorable one!

Room is very practical: spacious layout & clean. Comfortable bed. Bathroom is large & clean. Food options are also practical: tasty/ well- prepared. Not a wide variety but sufficient. I suggest limiting plastic bottled water provision for large group functions.Undoubtedly, that's up to the consumer. But hotel can make a stand on this.

We had a great stay in Cassia!! 1) staffs are all very friendly, always ready to greet people by smile, small talks, went extra miles to deliver a top notch service. Special shout out to Yance (we met him from Xana beach club) who was so kind and willing to go extra miles to ensure we had a great time ☺️ and the Zumba instructor who was a ball of energy 😂 2) food was delicious, Lotus cafe, u beach club, Vista, Treetops, tried the food from all of the above places and it was amazing!! Delicious, clean and beyond expectations 3) fun activities: badminton, beach volleyball ball, soccer, table tennis, aqua Zumba, foam pool party etc. the infinity pool was great too!! It was super clean and the water was not cold 4) the room was clean, they provide daily drinking water, beach tower with a bag (which is great!). They also provide free shuttle service for pick up and drop off from ferry terminal (by shuttle bus operated by the hotel). I have nothing to complaint about for this place, highly recommended 🫶🏼

Zia is an exceptional individual at Banyan Tree, radiating friendliness and delivering impeccable service. Their warmth and dedication create an atmosphere where every guest feels valued. Zia's commitment to providing outstanding service shines through, ensuring that each interaction is marked by attentiveness and care. Their professional demeanor and genuine kindness elevate the experience, leaving guests with a lasting impression of hospitality at its finest.

The room was very clean and well maintained. The interior design of the lobby and the alley were a bit outdated but that's not an issue if you are travelling for business. The room service was very cheap as well. Everything works well but the AC was not too cold, just cool. Overall this is a recommended hotel that will provide quite a comfortable stay.

A very worst experience stay ever! For the first I requested for early check in its not provided on 22 April 2023. They ask for additional fee and finally I just checked in at 3PM. Second, around 3PM I just ordered Banana Fitters and waiting for 3 hours! I already called them 3times but there is no explanation only wait wait and wait until 3 hours coming. Third, I requested for extend the same room and its so complicated, I should to wait and their forgot that I already told them the day when I arrived. Forth, I pay room extend bill to reception and requested for make up the room once I request since I want to have a rest. And surprisee?!!! Housekeeping coming to my room and I just said that I will inform later for make up the room, then again the BAD things is someone is trying to enter my room without permission, I dont know how can they get my room access, and I just shouted since Im not in full wearing (you can imagine if i didn’t double lock) and he said want to cleaning, I’m shocked then I just said that I didn’t request anything! I trying to sleep and housekeeping just knock the door again for the third times! I just open the door and said there is nothing request for anything and they said from their group I just requested. I dont know how this work!!! I’m very dissapointed and can’t sleep again. I just met their Duty Manager/MOD and told everything and ask for checking CCTV however there is nothing following up and recovery at all. I’m repeater guest and always stay here (you can check in your hotel system)and I think Aston Tanjungpinang is the best hotel but it’s not met my expectation for this current stay! IM VERY SAD AND DISSAPOINTED FOR WHAT WAS HAPPENED!!!!

Neat little boutique resort with very pleasant staff. Very serene environment wthout noisy families and children.. surrounded by plenty of mangrove habitat within the property. Outside the property, you can cycle to rustic local villages and fisherman wharf (15mins walk away). Could hv been better if wifi is more stable. Electricity tripped once when we were there for 3D/2n..and if there is a.mini-fridge in the room, it would be perfect. Otherwise, all facilities are good enough. Menu serves a variety of western, indonesian and some chinese food but your best choice would be their yummy indonesian selection. Basic water activities eg swimming pool overlooking the sea, kayaking and other on-site tours are available. For kids: small slides, swings, see-saw, small animals eg rabbits, cats and chickens. Entertaintment: simple board games, uno, darts etc

Wonderful resort with a living room and private pool on the first floor, and a bedroom on the second floor. Very spacious and beautiful place. Our living room table had some tiny bugs though so we spent most of our time in the bedroom. And typical to Bintan regardless of which resort, remember to keep your windows and doors closed especially at night, so that bugs won't enter. The reception was very helpful though, and always solved our problems as quickly as possible. Not much around the vicinity but it's great if you just want a nice place to chill around. The hotel do have some water activities packages and we went for snorkelling, kayaking and fishing at bintan nemo. The reception helped us to book a taxi service there too. Buffet breakfast had limited variety but food was very good.

*TLDR* Good: Service 10/10 Buggy around the resort!! KOPI TARIK for bfast was SO GOODDDDD really the best coffee ive ever had in my life Super value for money stay as compared to other resorts where you have to pay for literally everything even after the pricey $700 you paid for 2 nights Bad: Felt a little unsafe for two girls to walk back to our room cuz it was so dark No convenience store A little restrictive cuz you can only eat & shop from the options they have within the resort (nothing to shop also haha its just a gift shop with random swimsuits and souvenirs) Located a bit far from ferry terminal (1h) but transport provided! Went with a friend and was so amazed at the size of the resort 😳😳 really loved that we got to stay at the upper floor and there were 2 bicycles parked outside for us to get around the resort (but we just kept calling for buggy hehe - free btw!!) Resort was a little far from ferry terminal (1hr airconditioned coach ride) but they provided us a cookie and water for the journey! No convenience stores located within/around the resort and i just spent the entire 3d2n in the resort. Would recommend a 3d2n for a very relaxing holiday 👍🏻 We didnt manage to try all their activities but had a great time eating HAHAH their local indo food restaurant is a MUST GO 🤤 everything else was alright only but service 10/10 really HAHAHA would go back maybe next year Free activities: Morning yoga, stand up paddling, kayaking, teh tarik workshop, honey tasting, animal farm (u get to feed them for free too) etc Need to pay activities: Snorkelling (went during non-peak period so it was only us two with the instructor and an instructor-friend we made the day before), jetski, wakeboarding (this was fun.... And salty) etc