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Perfect location at Alexanderplatz next to U-Bahn and Shopping Mall. Friendly front staff. The Gym is very small and may max occupy 5-6 people - there was no space to train at 7:30am. Sauna is chargeable 5€ which was not mentioned.

The location is 2 minutes away from the central station of Berlin. The room is newly decorated and facilities are nice. It’s worth to notice that the door should be double locked during the stay when at the room and don’t leave important items while out of room. Since it’s happened that someone tried to open door without any notice and knocking the door. The unknown person left quickly after the door is unable to open with the double lock.

Visited the hotel with a group of 26 lads, whilst we weren't the easiest to deal with the hotel staff put up with us and helped us out where they could! Special mention to the lady on the bar, she didn't speak great English but she was brilliant, her colleague on the bar wasn't the happiest of chaps but I think we won him around a little bit! Another mention goes to Francesco at reception! What a man! He couldn't help us anymore and I hope his Fantasy Football Team does well! Rooms were clean, showers great, no complaints! Good location too! Would definitely stay again! Top stuff, thank you!

Gud position and nice hotel people haha haha haha haha a hahaha ahahaha hahahaha hahahahaha ahahhahahaha ahahhaha

Stayed for 4 nights in September 2022. The location of the hotel is ideal, being both quiet enough to relax but also close to all the sights. 3 minutes walk from the S-Bahn station and 5 minutes from the U-Bahn. The room was a good size. Comfortable bed, large TV with super picture. Big bathroom with powerful shower and a bath. Immaculately clean. The black out curtains were very useful to shut out the early morning light. Tea and coffee making facilities in the room (I just wish they would leave more tea bags rather than 1 of each type!) There was also a safe in the room. Buffet breakfast selection was brilliant, and the food was of a good quality. The staff at breakfast were very friendly and efficient. There was nothing too formal, just a nice environment all round. Good value for money and ticked every box for our stay. Thoroughly recommend.

It is very close to Museum Island and it is convenient to visit the museum. The service is more stylized and not too welcoming. It is close to the business district, there are many restaurants and shopping malls, and it is also close to the train station.

The location of Hilton Berlin is fantastic and the exterior of the hotel plus the lobby is very beautiful. Very walkable location with many surrounding dining and sightseeing options. Overall, housekeeping was good. The rooms run fairly small and look dated, so value for money is not that great. Bathroom is clean but not very well-maintained, especially the toilet. The check-in concierge staff were ok but I would expect friendlier and more proactive service for the price we were paying and being a diamond member as well. The staff who was a blonde lady with glasses checked me in and out and was the friendliest staff i encountered during my stay. Rarely did the other staff smile or greet us when we walked past them and they generally did not have great customer service skills, and generally just unfriendly. The front door concierge and door staff were much friendlier and greeted us more than the check-in staff. I also had a very terrible experience with the night security staff when my friend and I came back to the hotel around 6 am after a night out. We walked in and were stopped by a man who was not wearing any uniform, or any attire to signal he was working at the Hilton, and in regular clothes, he was a bit hard to understand because he had a thick accent, and I thought he might be another patron at the hotel or a taxi driver, so I politely smiled at him and said “no thank you” and walked towards the elevator. He got extremely angry, began shouting at me, and said he was a worker there and showed me his keys with a Hilton keychain. He wanted to verify that we had a room key. While we were taking out the key, he was calling me rude and dismissive and that I was a terrible person. It was so jarring because there was no need to be that rude, he was acting like I shooed him away when I’m reality it was a miscommunication. He then went into the back of the concierge to complain about me loudly, didn’t even wait till I was out of earshot. It was hard to identify him as a staff, much less security, and I didn’t need to be scolded like a child. Overall, very unprofessional and made the remainder of my stay feel much more sour. I can look past the dated rooms because I know that is out of the staff’s control at that point of time. But unprofessional and unfriendly staff make the value of my stay and diamond member status much worse.

This hotel is an ideal residential neighbourhood, but also central to many attractions. Seconds from Liebeskind’s Jewish Museum, a short walk to Potsdamer Platz, etc. Superb breakfast, tidy modern rooms and excellent staff. Very comfortable and user friendly across all criteria. I would stay here again any time. Quiet street for the centre of Berlin.

Everything was perfect until the morning of departure, when the service staff knocked on the room door at 8.30 in the morning to tell me to check out because they had to clean, although on Booking, check-out was provided until 12 o'clock.It somewhat erased all the charm until then.