Karana Villa Bali

Great. That's right

I had informed Karana Villa over 2 weeks before my arrival on September 13th, 2022 via the Agoda app that I would not arrive at 4:00 p.m. but probably after midnight due to a change in flight schedule. When I arrived at Karana Villa around 2:00 a.m. instead of in the afternoon on September 29th, 2022, there was no one there. My friendly taxi driver called there, as did I. Both times we saw the phone ringing 3m away through the glass pane of the completely unoccupied hotel. Another Agoda booking for that night was technically impossible: the Agoda app did allow a booking at 2:30 a.m., but only for the following night of September 30th, 2022 to October 1st, 2022. I had no choice but to carry my suitcase with over 30 kg of luggage over gravel paths in 33 degrees in the shade until I found a small, open food stall 400 meters away. I had to wait there in the neon light, tropical heat and mosquitoes until 6:30 a.m. When I arrived at Karana at 7:00 a.m., there was still no one there and it looked deserted and closed. The receptionist I reached by phone at 7:00 a.m. (note with phone number on the outside window!!!) didn't arrive at Karana until after 8:00 a.m. So the start at Karana was very bad - there is only one chance for a bad first impression. Unfortunately, this continued. Positive: 1.) The staff tried hard and were friendly, and even brought breakfast to my separate "apar**ent" in the morning. 2.) The private living area has a private pool. 3.) Covered outdoor seating area with kitchenette, plates/cups/cutlery/tea/coffee/sugar. Negative: 1) The staff speaks almost no English. Accordingly, communication was very difficult - something that I - speaking eight languages ​​- am not normally familiar with. 2.) There was no room service even when asked. 3.) At first glance, having a private pool in your living area is a luxury. The unkempt state puts the whole thing into perspective. I never went to my private pool once. 4.) My photos are deceptive: the furniture is old, there were tons of cobwebs behind the TV. 5.) The staff were unable to clear breakfast. The next day, the table was full of ants, so from then on I took plates and cups etc. back to the main building myself every morning. 6.) I had to go there every day to get drinking water. 7.) LOCATION 1: The direct neighbor is a carpenter. From 7:00 in the morning to 23:00 in the evening, tables, doors and coffins are loudly built with a circular saw. Sleeping, even on the day of arrival, was out of the question despite 36 hours on my feet and staying awake all night in the food stall thanks to the noise from the carpenter next door. 8.) LOCATION 2: Although only 800 to 1000 meters from Kuta and other parts of the city, the location is considered Denpasar. Booked tours to islands or sights usually include free pick-up service to the agency or port, depending on