GGuest UserPros:
- Good location
- Huge rooms
- Close to Malecon
Cons:
- Too crowded
- Noisy
- Only real option for lunch is their buffet place
- Pool is not clean
- Time share
- Staff could be a little more friendly
- Buffet is too busy/crowded
We had paid via Trip.com for the room with breakfast buffets included. The check-in staff said the payment has not been done and we still had to pay for the room and buffet separately. After 2 hours of confusion and waiting with a 1 year old, it was finally resolved. The staff did not feel sorry or apologize at all for their mistake.
GGuest UserMY DATES WERE CHANGED, AT THE TIME I REGISTERED MY DATES I INPUT NOV 1ST TO NOV 2ND AND I IRRIVED ON THE FIRST BUT MY RESERVATION WAS CHANGED TO DEC 30TH TO NOV 1ST LEAVING ME WITH NO CHOICE BUT TO PAY AN EXTRA 100.00 AT THE LOCATIN,( I OVER LOOKED AT MY EMAIL STILL THINKING IT WAS FOR THE 1ST