The hotel staff were very nice and accommodating. There are 2 swimming pools available which is great. Restaurant’s food is amazing too!
However, it seemed like the hotel was understaffed. We arrived around 11:30am, but since the check-in is strictly at 2pm, we went for lunch at the restaurant first. However, when we came back at 2pm, they made us wait for another 30mins because there was only 1 receptionist and it took her a long time to process the family ahead of us. Housekeeping also came late even if we put up the “makeup room” sign before we left for our tour. When we came back at 4pm, our room was still untouched, and the housekeeping only arrived at 5:30pm. Soundproofing was also not as good. We could hear our neighbor upstairs moving the furniture at 4am.
This hotel was initially a nightmare. I booked 2 rooms through Trip for adults and the kids. Upon arrival, the hotel advised that one of the rooms had been cancelled and we only had one room. All my bookings were still showing in the Trip app so neither myself or Trip had cancelled anything. I contacted Trip and they were excellent and worked very hard, but unsuccessfully to get our room back...
It was absolutely peak season and the room had been given to someone else. We were able to book a room Westown 2 nights later so the kids ended up staying at the hotel and us adults, luckily were able to find another hotel for 2 nights and then moved back to Westown hotel. When this issue occurred, I felt we were treated incredibly poorly by the hotel. They made it clear... If you book through a third party booking agency, the issue is with you..not our problem... Considering most of their bookings are probably through third parties, this attitude is poor.
Once we moved back into the hotel for the remaining 3 days, the hotel facilities were good. Swimming pools were good. There was a cafe, couple of restaurants, and small gym.
Location was 10 mins on a tricycle into the centre of town and there were always tricycles available.
A shuttle was available to and from the airport.
Negatives were as follows:
- Hotel saying we cancelled one of our rooms even though we hadn't. Kids had to stay by themselves in the hotel.
- Hotel didn't care less about us because we made the booking through a 3rd party.
- Disappointing that probably 50% of the menu foods were not available in the Filipino restaurant while we were there...usual excuse of supplier issues was always given.
Great service . They are always friendly and helpful.
Food is best I had in years if I compare another hotels .
And bug bonus is that the kit hen also make food on demand . So if not on menu they do on request and it is worth to pay some extra money.
Only downside is that trip.xom do not mention that beside the 30 peso terminal fee . And then on tge another side you need to pay 120 peso tourist tax . And as last 300 peso each person to go to the hotel.
But for sure I will go back there
The location isn't bad, but it's on the opposite side from the airport entrance/exit, so just keep that in mind. There are several restaurants within walking distance, so you probably won't be too inconvenienced. This time, my purpose was just to sleep there, so I didn't prioritize the 'hotel life' experience much, but if that's important to you, this might not be the place. The staff were perfectly fine. The breakfast wasn't luxurious, but it was tastier than I expected.
We recently stayed at this resort hotel and overall had a pleasant experience. The staff were very friendly and accommodating, and the amenities—from the pool to the common areas—were impressive and well-maintained.
However, we were quite disappointed to return to our room after housekeeping had been in, only to find the door left open. This raised serious concerns about security and left us feeling uneasy. Thankfully, nothing was missing, but it’s something management should seriously look into.
Also, while the breakfast buffet was decent, the variety was limited. For a resort of this caliber, we expected more options to choose from.
In summary, it’s a nice place with great staff and facilities, but there’s definitely room for improvement when it comes to security and food offerings.
This hotel is in an excellent location, right next to the airport, which makes it incredibly convenient for travelers. They offer a free shuttle to the airport, which was very helpful. The breakfast was also decent, with enough variety to start the day well.
Although my check-in experience wasn’t perfect, the staff handled it as best they could. My room wasn’t ready when I arrived, and since the hotel was fully booked, I didn’t get the twin room I had reserved. However, they were quick to accommodate my family by adding an extra bed for the kids, which made the situation more manageable.
Overall, the location, amenities, and helpful staff make this hotel a solid choice for airport travelers. With a little improvement in managing bookings, it would be even better.
Overall, I would this hotel to anyone visiting Palawan. It provides good value for money and relaxing atmosphere and a convenient location, making it ideal for families,business travelers,couples. I would definitely consider staying here again
Went here for a quick getaway with colleagues. We really enjoyed our stay here. So relaxing the view is great and the place is clean and quiet away from the busy city. Only con is that public transportation is not available. You can ask for the hotel reception to contact a van though or better yet avail their free shuttle. Highly recommended!
The hotel room is very spacious . The room is perfect .i enjoyed staying at the hotel, the staff and front desk is very accommodating. They are very attentive on what i need.
The hotel is close to SM ,public market and baywalk.
Which is really good.
I wish they have pool so they can maximize the view
I also wish the they have more equipment at the gym.
Overall, this place is great spot. For those who like to explore the city.
Really nice resort only 10min away from the port by Tuc Tuc. The room very clean and with all the essentials for the staying. My room wasn’t exactly view on the pool as expected so I would have to say a little bit overpriced. Nice breakfast. They arranged me an half day tour of the main spots in Coron and they were really flexible. The only thing that often happens to me travelling solo is that at pool bar for lunch I asked half portion of a serving because it was meant to be for 2/3 people (in the Philippines they often have family sharing portions) but they said it wasn’t possible that they could serve me half portion but the price would’ve been the same and I found that annoying. Other than that they offer shuttle bus to the airport and everything else was as good as in the pictures!
Very Good
82 reviews
8.4/10
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SsharonchenxlWe really had a very nice holiday here! The whole environment was excellent, all the facilities were easy to use and really every member of staff was very kind. Clean of course ! Delicious food! We have had some complaints, and I must explain here that my husband is an old German, and I found that the Germans are much more critical than the French, but the staff, from the general staff to the manager who was on duty every day, took our ”complaints” very seriously, and the most valuable thing is that every one of them really tried to help us to solve our ”problems”. The ”hassle”. I have to admire the service here! It really is better than many 5 star hotels! Fantastic Fireworks on the beach and the Resort had super prepared for all Guests together party! Even for Kids! We'll be back here again.
GGuest UserWe absolutely loved everything about our stay at Zuri Resort Coron. From the moment we arrived, the experience felt warm, relaxing, and well thought out. We stayed in a Family Room with two queen beds and bunk beds built above them, and our kids loved it — it was spacious, fun, and perfect for families.
The staff were exceptional — friendly, attentive, and consistently going above and beyond. The resort’s four pools were another major highlight, each offering amazing views of the beach and sunset, making it easy to wind down and enjoy the scenery.
We were impressed by the cocktails, food, and buffet selection, which had a wide variety of options that catered to both Filipinos and non-Filipinos. Everything felt fresh and satisfying.
Another thing we appreciated was how the resort provided clear details on different activities and tours available around Coron. It made planning our days simple and stress-free.
Overall, Zuri Resort delivered comfort, beauty, and excellent service from start to finish. I wouldn’t think twice about staying here again.
GGuest UserMantiloc resort is a paradise. If you are looking for a relaxing time in a unique spot this place is for you. The staff are so kind and helpful, they make it an amazing stay. The half day boat trip is also well worth it and one of the best parts of our trip.
The menu could do with being expanded, with more vegetarian and vegan options. Also a barista coffee option would make it perfect., though a nespresso machine was a available upon request
WWorkHardToTravelThe hotel staff were very nice and accommodating. There are 2 swimming pools available which is great. Restaurant’s food is amazing too!
However, it seemed like the hotel was understaffed. We arrived around 11:30am, but since the check-in is strictly at 2pm, we went for lunch at the restaurant first. However, when we came back at 2pm, they made us wait for another 30mins because there was only 1 receptionist and it took her a long time to process the family ahead of us. Housekeeping also came late even if we put up the “makeup room” sign before we left for our tour. When we came back at 4pm, our room was still untouched, and the housekeeping only arrived at 5:30pm. Soundproofing was also not as good. We could hear our neighbor upstairs moving the furniture at 4am.
MM52048****The hotel is right by the beach, and it's only a 5-minute walk to the pier. You can buy tickets for the Underground River National Park and boat tours at the small hut next to the pier, so there's no need to book a guided tour. If you go to buy tickets and board the boat around 8 AM, you can save about 1000 pesos compared to a tour package. The hotel's pool and restaurant are very clean, and the front desk staff and room attendants are all warm and friendly. We'll definitely choose this hotel again next time we visit this area. When taking a taxi from Puerto Princesa, you can ask the doorman at your Puerto Princesa hotel; it should cost around 3500 pesos.
SSpencerBarbosaOverall, I would this hotel to anyone visiting Palawan. It provides good value for money and relaxing atmosphere and a convenient location, making it ideal for families,business travelers,couples. I would definitely consider staying here again
MMarshieGot it! Here’s your revised review, keeping the original friendly tone while clarifying the tour offerings and distance to attractions like Honda Bay and the Underground River:
---
**A Perfect Tropical Escape – Carpe Diem Villas Exceeded Expectations!**
From the moment we arrived at Carpe Diem Villas, we were treated like VIPs! The staff welcomed us with refreshing drinks and big smiles, instantly setting the tone for a relaxing and memorable stay. The check-in process was smooth, and we immediately felt at home in this beautiful, tranquil retreat.
Our villa was spacious, impeccably clean, and beautifully designed—combining modern comforts with a cozy tropical vibe. The bed was incredibly comfortable, and we loved having a private balcony where we could unwind with a cup of coffee in the mornings or a glass of wine in the evenings. The pool area was another highlight—serene, well-maintained, and perfect for lounging under the Palawan sun.
While the villa is located in Puerto Princesa city (not near far-flung attractions like the Underground River or Honda Bay), the hotel made exploring easy by offering convenient tours to these must-see spots - from city tours to island-hopping adventures, ensuring that we can experience the best of Palawan without the stress of planning. Their recommendations for local restaurants and hidden gems were also spot-on!
What truly stood out was the exceptional service. The staff went above and beyond—always attentive, friendly, and ready to help with anything we needed. Their warmth and professionalism made our stay feel extra special.
If you’re looking for a peaceful, well-appointed retreat with outstanding service and easy access to tours (even to faraway attractions!), Carpe Diem Villas is the perfect choice.
GGuest UserThis hotel was initially a nightmare. I booked 2 rooms through Trip for adults and the kids. Upon arrival, the hotel advised that one of the rooms had been cancelled and we only had one room. All my bookings were still showing in the Trip app so neither myself or Trip had cancelled anything. I contacted Trip and they were excellent and worked very hard, but unsuccessfully to get our room back...
It was absolutely peak season and the room had been given to someone else. We were able to book a room Westown 2 nights later so the kids ended up staying at the hotel and us adults, luckily were able to find another hotel for 2 nights and then moved back to Westown hotel. When this issue occurred, I felt we were treated incredibly poorly by the hotel. They made it clear... If you book through a third party booking agency, the issue is with you..not our problem... Considering most of their bookings are probably through third parties, this attitude is poor.
Once we moved back into the hotel for the remaining 3 days, the hotel facilities were good. Swimming pools were good. There was a cafe, couple of restaurants, and small gym.
Location was 10 mins on a tricycle into the centre of town and there were always tricycles available.
A shuttle was available to and from the airport.
Negatives were as follows:
- Hotel saying we cancelled one of our rooms even though we hadn't. Kids had to stay by themselves in the hotel.
- Hotel didn't care less about us because we made the booking through a 3rd party.
- Disappointing that probably 50% of the menu foods were not available in the Filipino restaurant while we were there...usual excuse of supplier issues was always given.
BBrougleI stayed here for two nights over Christmas Eve and Christmas Day and had a genuinely lovely stay. The rooms are large and spacious, with balconies, and it was refreshing that the minibar prices didn’t feel extortionate. The hotel is only a 5–10 minute tricycle ride into town and the free airport shuttle was extremely convenient.
The staff were wonderful and full of Christmas cheer, which really added to the experience. Although I didn’t eat at the restaurants as I already had plans, they looked great. I also loved the jetty — it was something a little different and a really nice feature.
Overall, a great stay and I would happily return.
AanjmonsantoWe recently stayed at this resort hotel and overall had a pleasant experience. The staff were very friendly and accommodating, and the amenities—from the pool to the common areas—were impressive and well-maintained.
However, we were quite disappointed to return to our room after housekeeping had been in, only to find the door left open. This raised serious concerns about security and left us feeling uneasy. Thankfully, nothing was missing, but it’s something management should seriously look into.
Also, while the breakfast buffet was decent, the variety was limited. For a resort of this caliber, we expected more options to choose from.
In summary, it’s a nice place with great staff and facilities, but there’s definitely room for improvement when it comes to security and food offerings.
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