Hotels With Gym in Melaka State, Malaysia

This property would have gotten 200% points if they had a better parking system. For a 1st timer, things were so confusing for us. Moreover the access card given to us was not working thus we had to go up and down just to get things sorted out. Parking - from the parking level 7 there are different access to different buildings. Had the security guard was not there, it would have been very hassle for us to find which lift entrance to use. The access card was not working and ended going down again to get it fixed and coming up again. FYI the check in place is not in the same tower as the one which are staying. The parking is not well lit at night so it's kinda scary to go there at night. The property - everything was good and satisfactory at T3 12-02 which is a three-bedroom unit. If I come again, will prefer to use this unit again. Breakfast buffet - this must be the highlight of the stay!!! The taste, varieties and price everything was just so good!!! The service was prompt and friendly, and sufficient people on duty. Very satisfied with it. The rate for adults RM30++ and children RM20++.

I booked 2 rooms signature king. It was then upgraded to 2 bedroom suites. This is like apartment style room.. Master bedroom has en suite bathroom with bath tub. The second bathroom is outside, next to 2nd bedroom. Both bedroom relatively small. Living hall equiped with TV, sofa and has dining table as well. There is small kitchen with mini stove and kitchenette. Unfortunately we was assigned a room with faulty aircond in the living hall, however the team work very efficiency to organised maintenance team to fixed it and when it was failed, we was assigned to a new room immediately. The breakfast spread is good. My daughter loves the kids playgrounds and kids club.

Overall, the stay was quite pleasant. The room was comfortable and cozy, and it was nice to have YouTube available on the TV. However, there are a few areas that could be improved. The remote control had no battery, which made it inconvenient to use. The sink was clogged and drained very slowly. Also, there was some trash left inside the fridge, so cleanliness could be improved a little more.

The hotel's location is great, within walking distance of Malacca's old town. When I checked in, the Malaysian lady at the front desk collected a 50 RM cash deposit from me (which another front desk staff member refunded when I checked out the next day). Additionally, she charged an extra 28 RM for some unknown fee (Ctrip showed an 8 RM world heritage fee was due). I stayed for two nights, and Ctrip deducted 475.47 RMB upon checkout. Room 512 faces west, offering an open view of St. Paul's Hill. The room didn't have a safe or slippers, but it did have a refrigerator, toothbrush, hairdryer, wardrobe, and hangers. The air conditioning was central and could be set to a very low temperature. Upon entering, I accidentally pressed the 'make up room' button next to the door. Later, after I had gone to bed, a staff member rang the doorbell to clean. They were very responsible; I had to get dressed and explain in person that I didn't need the service before they left.

Overall, the stay was good, but the handling of an accident involving the room key was very unprofessional. I accidentally left the room key (only one set was provided) inside the room. When I reached out for assistance, the customer service staff seemed more focused on blaming me rather than helping to resolve the situation. The incident happened around 6pm. Initially, I was told that a staff member would come over, and I was even asked to prepare a tip for the assistance—which I didn’t mind, as I just wanted the issue resolved so I could have peace of mind for dinner. However, things did not go as promised. I was told to go out first and wait to be contacted when the staff was about to arrive. I went to a nearby shop for dinner and waited, but as expected, no update came. I tried messaging and calling multiple times, but there was no response. After some time, another staff member messaged in the WhatsApp group, suggesting that I go for a walk while they arranged for someone to enter the room to look for the key without my presence. I was not entirely comfortable with this, but I agreed as I had little choice. At around 9pm, the customer service staff contacted me again to ask where I might have dropped the key. I politely suggested checking the living room floor area. Unfortunately, the reply I received was sarcastic, which made the whole experience even more unpleasant. To keep it brief, while the property itself was fine, the customer service was unfriendly and the handling of the situation was disappointing.

Clean and hygienic, with excellent service. They even have a Chinese-speaking front desk, which was a huge help for someone like me with limited English. It's super convenient for getting around; both the bus and subway are just a few minutes away. Plus, all the amenities are really handy.

Good place to stay. Very spacious room for families. So comfortable. Close to many attractions.

Another unpleasant experience during recent stay. Kinda upset that the hotel didn’t even bother to read my special request that I have indicated in my booking a week before the check in. Regularly staying here for my business trip, and this is not the first time they disappointed me. Reached hotel at 5pm after long business meeting, and been told my room is facing the pool side and at lower floor. I have clearly indicated higher floor and river view which I have been staying in the same floor / same room during each of my stay. But they’re totally not aware I have indicated such request for my booking and ended up I waited for almost 40min++ for them to get another river view room ready for me. Before they do so, they actually asked me to wait until 8pm if I want a river view room which I’m totally speechless. I’ve booked for premier room not standard room, and kinda shocked when I heard that remarks from the receptionist Location is definitely very strategic. I hope the next trip I won’t get disappointed again.

Spacious room with partial sea view. Staff very friendly, particularly want to commend front door staff, always help with opening door and luggage. Bedding is comfortable, and bathroom is spacious. A few things need to be mindful of: 1. There is a step when entering the room 2. Shower area is not enclosed and shower head holder can’t be adjusted, so water may splash around 3. The corridor door is half opened, need to be careful as may bump onto people when turning Otherwise, a pleasant stay, quite like our room. :)

Two of the main issues faced with the hotel was that 1. the room type did not match photos online 2. housekeeping wasn't prompt. I had booked a balcony room as photos on the booking site showed balconies with street views. However, the ”balcony” of my assigned room was an outdoor area surrounded by walls, akin to a walled-in service yard. To label these rooms as balcony rooms gives guests the wrong expectations - these should be a separate category of rooms with ”restricted view” outdoor areas, and lower rate than actual balcony rooms with views. On my second day, I spent the morning out sightseeing and returned to my room in the afternoon to take a break, only to find my room still unmade. I had to call reception to check that the hotel did indeed provide daily housekeeping and to request for my room to be made. At night, I found that my used bath towel had been removed but no new bath towel was given as a replacement. When I checked out, the receptionist did not remember to give back the cash deposit (a 100rm was taken at check-in). I had already walked away, and then returned to ask for the deposit back. These cumulative lapses affected the experience - which was a pity as the hotel itself was a very nice Peranakan-style building with artistic touches in the public areas. There were some nice gestures such as coins to exchange for welcome drinks, towels folded into animal shapes, and durian rice cakes left in the room. But I would much rather have basic expectations met first, like a room that matched, and consistent housekeeping.