Family Friendly Hotels in Oregon, United States

I am writing to formally express my serious concern and disappointment regarding the handling of my personal belongings left in the refrigerator during my recent stay at your hotel. We stayed at Hilton Portland Downtown from December 23 to December 24, occupying Rooms 416 and 417. Upon checkout, a full box of prescription medications was accidentally left inside the refrigerator in one of the rooms. I want to be very clear about the nature of these items: The box was full and intact It contained injectable prescription medications, clearly medical in nature The medications were stored inside the refrigerator, not left out in the room These items were obviously not trash and are easy to identify as medical supplies Given these facts, I find it extremely concerning and unacceptable that: The items were apparently discarded or mishandled, and No attempt was made to contact me to confirm whether these medically critical items should be kept. At a minimum, I would expect hotel staff to recognize that refrigerated injectable medications are not garbage, and that such items require verification with the guest before disposal. The failure to do so reflects a serious lack of care and responsibility, especially considering the medical importance of these medications. These medications are essential for managing chronic health conditions, and their loss has caused significant distress and inconvenience. This situation could and should have been avoided with a simple phone call.

We stayed for our anniversary but won’t be staying again. The staff were very nice and the room was fine itself but the bed was terrible and the room was incredibly noisy!! My husband is a very patient man, almost too patient at times I think and this constant walking upstairs for hours on end made him soo mad it actually had me laughing. We could not believe how loud it was with the people upstairs walking back and forth until at least 2am “not even kidding” when we finally managed to pass out from sheer exhaustion. We woke up at 4 with low back pain from the hard bed and both decided to leave because it wasn’t worth trying to fall back asleep on that mattress and then having to listen to the people upstairs who would be walking back and forth again we figured soon. What was driving us crazy was what in the world could they have been doing for hours on end walking around in that small room?? It was so loud with each step and we could hear them talking and walking and water then walking..... ahhhh we were able to find the humor in it on the drive home with our seat warmers on for our back pain and strong coffees for the sleep deprivation, but we won’t be making a return trip. Lovely staff and nice location though. ;)

Eugene is a good city! It feels good to live here! There are many restaurants downstairs in the hotel! I recommend a Thai food that tastes very good! The price is also very good!

It is always a pleasure to stay here! It has a resort feel and I love it!!!

I'm Japanese, but thank you for your kindness. Despite late arrival at night and early departure in the morning, the shuttle bus was running to the airport, which was very helpful! I want to use it again. Thank you very much!

I had a very pleasant stay at this hotel and would definitely recommend it to others. The rooms were clean, spacious, and well-maintained, with all the necessary amenities for a comfortable stay. The staff was extremely courteous and always ready to help, which made the experience even better. Check-in and check-out were smooth and hassle-free. The location of the hotel is also a big advantage, as it is easily accessible and close to key areas. The food quality was excellent, with a good variety of options available. Overall, it was a great experience, offering good value for money, and I would happily stay here again.

The hotel is in a great location and is very convenient for travel. The room is also very comfortable, the design is very exquisite and practical, and the view outside the window is invincible. The service of the girls at the front desk and the restaurant is very good.

It was located in the city center, so transportation was convenient. There was a stain on the bed sheet, but it was the same the next day. There were several staff members in the lobby, but their friendliness varied. The room was small, but the bathroom was spacious and clean, which was nice.

This hotel was nice, but small. It would have been nice to have a little bit bigger space and to have a coffee maker in the room. There was a strange loud rumbling sound in the bathroom, but you really couldn't hear it in the other part of the room. The other thing that would be nice is to be able to hook my laptop up to the tv to watch my streaming channels on the big screen, but the input channels on the tv were shut off so you couldn't use them. All in all for the price, I really enjoyed my stay.

環境優美 衞生：乾淨