Facilities: Excellent! My friend enjoyed the public hot spring, and the facilities and views were great.
Cleanliness: Good. Both the room and the lobby were clean and bright.
Environment: The room view was fantastic! Unbeatable sea view. I'll definitely stay here again next time.
Service: The hotel staff were wonderful, very friendly and professional. They helped us with our luggage and even made our beds. Compared to some much more expensive hotels I've stayed at, the service here was even better! I was a bit worried about the service after reading some reviews, but it was absolutely unfounded. My friend and I both regretted not staying an extra night.
A rare find at this ocean-view hot spring hotel! Soaking in the hot spring while gazing at the sea, daydreaming, or chatting is simply wonderful! From the moment we arrived, we had a dedicated butler who escorted us to the large lounge for check-in. While their English wasn't fluent, they could communicate in Japanese and Chinese using a translation app, and were very responsible in repeatedly confirming our reservation times. The private hot spring bath we booked was excellent in both its environment and facilities, and both the indoor and outdoor public baths offered ocean views. Cleanliness was impeccable, and the ocean-view room was enormous; we even had albatrosses visiting outside the window. The kaiseki cuisine at breakfast and dinner was absolutely amazing—delicious and beautifully presented—I was extremely satisfied!
The location is at the Yunokawa Seaside. The view from the seaside rooms is amazing, and the outdoor hot springs can directly see the sea, which is amazing. However, the room facilities are old and the toilet is not smart. Can you believe that Japanese public toilets are all smart, but the toilet in this hotel is not smart. I went there in winter and it was cold. The experience was terrible. But the price is relatively friendly, so I can only bear it. Next to the hotel is the famous botanical garden, where monkeys take a hot spring bath
The location is excellent, very close to both the airport and the beach. Directly opposite is the Tropical Botanical Garden, and from the room, you can even spot monkeys in the garden. The hot spring views are absolutely fantastic, and soaking in them on a snowy day was an incredible experience!!!!!!
I'd call this unbeatable. First off, the front desk service was truly above and beyond my expectations. It was snowing heavily, and the bellhop was still waiting outside for guests to arrive, helping with luggage. The outdoor private onsen in the room was also exceptional; the view and atmosphere were incredible. The breakfast, with its unbeatable ocean view, topped it all off. I had a wonderful day in Hakodate!
The hotel's location is super convenient. After getting off at Hakodate Station, you can take buses 95, 95A, or 96 right outside the station (get off at Yunokawa Onsen Station), and the hotel is directly across the street. Conversely, you can catch a bus from the hotel entrance directly to JR Hakodate Station. This is incredibly handy, especially given how expensive taxis are in Japan.
The hotel rooms are very spacious. While the facilities are a bit dated, the big plus is that the room comes with a private, continuously flowing hot spring bath – it's not one of those you have to turn on and off with a tap. It's semi-open-air, looking out onto the ocean, so there's no need to worry about privacy. Soaking in the onsen while enjoying the sea view, perhaps with an ice cream [chuckle] – it really doesn't get much more relaxing!
Since we booked a Japanese-style room, staff came to make our beds after check-in. The mini-fridge was stocked with complimentary bottled water, bottled tea, and beer. Unfortunately, my family and I don't drink, so we didn't make use of that service [facepalm].
Right next to the hotel is the 'Ichimonji' ramen shop, and the Tropical Botanical Garden, where you can watch monkeys soaking in the hot springs, is just a 300-500 meter walk away. Guests staying at Hanatsuki can also request a window seat at breakfast to enjoy the sea view while they eat.
For our wedding anniversary, we've been staying in Hakodate for a few nights annually since last year. This year, our trip coincided with the fireworks festival, so we specifically booked this hotel, hoping to be near the launch site, and we had an absolutely wonderful stay. Although our room also offered a good view, the lovely evening breeze enticed us to enjoy the beautiful fireworks from outside. We are also very grateful for the thoughtful attentiveness from the front desk staff. The food is consistently delicious and satisfying. We certainly hope to stay here again.
I had an amazing time at this hotel. You will need to take 15 minutes taxi ride to reach here from Otaru station. It's right by the beach. Room is super spacious and comforting. There's kitchen and dining area. It was snowing so the balcony is filled with snow but the view is just so amazing. The staffs are very helpful. You can check in early with a small fee. Breakfast was simple. Complete amenities.
Nice facilities for kids, they can play around while adults are having buffet dinner and breakfast;
Rooms are large and private hotsprings are gorgeous;
Rooms are little bid hot, the a/c seems not working properly, good to have a dyson fan though
This was my second visit, and once again, it was a fantastic 4-day, 3-night stay. The snow was excellent, consistently powdery, and even if you're not skiing, there's plenty to do. Whether it was the activities, the food (or even the shopping!), I had a great time. I'm already planning my next trip!
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9.4/10
Amazing
BB.V.For us it is the second time in this wonderful hotel and every time it is like living a dream: it feels like being in a bubble thanks to all the well-being in which you are immersed. You are pampered by every service present and by the kindness of the staff, which makes you feel at home. The food is simply divine and you would just like to have a more spacious stomach so you could taste more and more. Nature is unsurpassed, every day you find yourself meeting spectacular creatures even just going out a short distance away. You will not find a similar place in all of Japan, where man meets nature in a perfect combination of balance, harmony and deep respect. We hope to be able to return a third time and relive this beautiful dream again. Thank you for everything Kitakobushi Shiretoko Hotel!
GGuest UserDo NOT choose this hotel for skiing!! Unless it's half the price during the same period, I'll never pick this place again. Prioritize other hotels with shuttle buses to Otaru Station.
First, the location: This is Otaru-Chikko Station, two stops away from Otaru Station. The nearest convenience store is a 10-minute walk outside. Although there's a mall downstairs, its operating hours are 10:00 AM - 8:00 PM, which is the only time you can use the indoor passage. Most restaurants close around 7 PM, so it's really inconvenient to find food after skiing.
Second, it's really old! The carpet in my room type was dirty, the bed was rock hard, and the pillow felt like a worn-out cotton pillow – small and flat. The worst part is that after sleeping, my head developed small bumps and became very itchy!! I don't know if it was fleas, but it made me scratch my head for the next few days. The hygiene is truly concerning.
This hotel has no coin-operated washing machines or laundry rooms, only individual dry cleaning, which is very expensive. This is super inconvenient for skiers staying for an extended period.
frankly, the only good thing about this hotel is the room size; everything else is a huge letdown.
GGuest UserIf you are looking for a truly authentic ryokan experience, Spa Shiosai is an absolute gem. From the moment you arrive, the level of care and attention to detail is world-class.
The Highlights
Exceptional Dining: Each meal was a work of art, prepared with incredible precision and seasonal flair. I especially appreciated the front desk’s proactive service—they consistently checked in to coordinate my preferred dining times, ensuring every meal was served perfectly fresh.
Spacious Public Baths: The onsen facilities are fantastic. The public area is expansive and never felt crowded. Having both a sauna and a serene outdoor bath (rotenburo) made for a deeply relaxing experience.
Comfortable Living: Unlike many traditional stays, the room here was very spacious and exceptionally well-heated, which made for a cozy retreat after a day of exploring.
The Verdict
This isn't just a place to sleep; it’s a place to be looked after. Between the thoughtful staff, the gourmet catering, and the top-tier bath facilities, Spa Shiosai offers the perfect balance of tradition and comfort. Highly recommended!
GGuest UserThis hotel was absolutely perfect for the price, exceeding all my expectations! The lobby bar on the first floor offers complimentary hot drinks, and it seems there's even a gym available for use. The room was meticulously clean and came equipped with a women's toiletry kit and other amenities. It's just a three-minute walk to Hakodate JR Station and the bus terminal. Right across the street is Hakodate's famous soup curry, and there's a convenience store and Saizeriya nearby.
GGuest UserThe hotel is a bit old, but the experience was great. The front desk staff used a translation device, which made communication smooth. Every room has a hot spring bath, and the toiletries provided are very comprehensive. My only complaint is that there were some strange noises at night, which was a little unsettling. The French restaurant was decent, and the service there was excellent.
KK LouThere is dust found at the corner of the bathroom and entrance, still acceptable. The breakfast is great! The staffs are all friendly and helpful! However, not sure whether is the fault and problem of other customers, weird spicy smell can be found in the corridor area at my floor, and got into my room and I had to open the window to let it out. I hope the hotel can set some rules to prohibit those kind of customers' behaviours.
SSyazwan MokhtarI had an amazing time at this hotel. You will need to take 15 minutes taxi ride to reach here from Otaru station. It's right by the beach. Room is super spacious and comforting. There's kitchen and dining area. It was snowing so the balcony is filled with snow but the view is just so amazing. The staffs are very helpful. You can check in early with a small fee. Breakfast was simple. Complete amenities.
DdebbyThe hotel is not in the city center, but it is very easy to get to the hotel by bus. The room is relatively small and the windows and doors cannot be opened. Since it is centrally air-conditioned, the heating is very warm (hot). If you are not used to the heating opening, it will be a bit The baby is hot and toasty, but if you turn off the air conditioner, there will be no air circulation. So after I communicated with the staff, he gave me a fan. The service was very attentive and the price of the hotel was very affordable. I will definitely stay again.
The staff’s sincere and thoughtful service is highly recommended!