This is my 4th or 5th stays when coming to Medan. We stayed for 3 or more nights normally on every trip. The services and everythings are perfect and no fault. Breakfast are always meet our expectations. Bed is good and so comfort. I ll come back again in May 2026.
First time stay here, everything was beyond limit. The service was super nice especially Deya, she is being so profesional handling me while check out. And all other staff are amazing. The breakfast also good eventhough it was quite busy. Despite of that, i really had a pleasant stay.
The environment is good, located in the heart of Medan, close to shopping malls and not far from the Medan city rail station. Taxis are also convenient. It's worth noting that Medan Airport is quite a distance from the hotel, about a 1-hour taxi ride.
This was my 6th nights stay with separate subsequent bookings due to unknown situation of our mum's conditions who was in nearby hospital. Everything of this hotel was good and convenient, especially the staffs. Not using the other facilities in the hotel at all apart from sleeping and breakfast.
We stayed here just for one night before catching the train the next day. The room itself was nice, clean, and the bed was comfortable, which was perfect for a short stay.
However, all the rooms open directly onto the main lobby, so it gets very noisy early in the morning. If you’re a light sleeper, this can definitely be disturbing. There’s also a very large dehumidifier in the corridor that makes a constant, unpleasant noise.
The location is excellent n it is right in the center of medan city.
There is a big mall: delipark mall right opposite the hotel w Sogo as the anchor departal store.
There r many eateries n cinema available on the top floor.
The security of the hotel is very tight that makes me feel safe...
The staff over there r there to welcome us to the hotel
The service from the staff was very decent. But the room was severely lacking. The bed was sunken in …. There was an odor in the hallway. The air conditioning made a lot of noise. Non smoking rooms are indeed available but many guests flout the rules and if you’re unlucky like I was assigned a room next to a very heavy smoker the smoke from his room was entering mine through the gaps in the partition door.
Location is in the centre of everything. There’s vip parking in front of the hotel. Breakfast is varied and soo goood! Room is clean,huge. But there’s no bathrobe. Iron and travel adapter is available upon request. Grab food is available untill late night. Service is excellent! 👍🏼
This lakefront hotel is the only 5 star hotel in Samosir. It's new, about 2 years old. Its location is strategic, about 9 minutes drive from Ambarita ferry terminal, where ferries from Parapat dock. The room is not big but clean and functional. The shower gel, shampoo, and body lotion smell really good, like one of those essential oils. The hotel also has a jetty for watersports like jetski, katamaran, canoe, and yacht.The buffet breakfast has lots of varieties. There are even bittergourd juice and other types of traditional herbal drinks.
Nice hotel..good breakfast...good safty and good safety Guard..nice car parking...but some mistake becuse on 30/1/2026 time 19 pm..the lady staf give my family somking room not but all 3 room..my grand son my wife have so bad time because of the bad simle..i fill so bad..Trip must take some aticon.......this is my 3rd visit....
.For me all other staf are so good..only the girl and the night duty manager have to take action..tq
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227 reviews
9.1/10
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AAnonymous UserThe environment is good, located in the heart of Medan, close to shopping malls and not far from the Medan city rail station. Taxis are also convenient. It's worth noting that Medan Airport is quite a distance from the hotel, about a 1-hour taxi ride.
GGuest UserFirst time stay here, everything was beyond limit. The service was super nice especially Deya, she is being so profesional handling me while check out. And all other staff are amazing. The breakfast also good eventhough it was quite busy. Despite of that, i really had a pleasant stay.
GGuest UserWonderful stay – peaceful and comfortable
We had a very pleasant stay at Emerald Garden Stay. The place is clean, spacious, and very well maintained. The environment is quiet and relaxing, perfect for resting after a long day. The room was comfortable, with good air-conditioning and strong Wi-Fi.
The host was friendly and responsive, making check-in and communication very smooth. Location is convenient, with easy access to nearby shops and restaurants.
Overall, a great experience and good value for money. I would definitely recommend Emerald Garden Stay to friends and family, and would be happy to stay here again.
TTrip.com local guidesThe service from the staff was very decent. But the room was severely lacking. The bed was sunken in …. There was an odor in the hallway. The air conditioning made a lot of noise. Non smoking rooms are indeed available but many guests flout the rules and if you’re unlucky like I was assigned a room next to a very heavy smoker the smoke from his room was entering mine through the gaps in the partition door.
RRondaWorldThe hotel is at strategic location and the room is very spacious with comfortable bed. Breakfast also served varieties of Indonesian dishes.
Our only complaint is we booked non smoking room but we are told it’s full and we have to stay at smoking room with strong tobacco smell.
Hotel staff tried to spray room freshener but the strong smell still lingers.
Overall the hotel is a good stay if you just want comfortable and safe place to sleep after a long day, but don’t expect luxurious facilities or services.
XxxlimThe location is excellent n it is right in the center of medan city.
There is a big mall: delipark mall right opposite the hotel w Sogo as the anchor departal store.
There r many eateries n cinema available on the top floor.
The security of the hotel is very tight that makes me feel safe...
The staff over there r there to welcome us to the hotel
AAnonymous UserWe stayed for 3 days 2 nites at 2 (side-by-side) superior bungalows. All bungalows have their own balconies & 2 rattan chairs + small coffee table. Perfect place to enjoy majestic view of the lake toba with your tea/coffee/snack. All rooms have fantastic lake view.
It was a very relaxing stay,you can swim in the lake or dip in the swimming pool. They served good food. My kids loved the pizza. The lady boss prepared the pizza from scratch ⭐❤️ and it tasted way better than pizza hut or domino's...We ordered thrice 👍
Clean rooms, with hot shower & modern toilets. We had great sleep with comfy beds & pillows. The staff were very helpful too. Highly recommended! Thanks Tuk Tuk Bungalows 🌹👍
JJessie SandddyGreat stay as it’s very close to airport. They offer a shuttle which is free every second our from 6am. We had to pay as we went at 7am. Hey ho was 75,000. Gym is ok, very basic. Shower was good & hot. Food was okay, our chicken was questionable and pizza was sweet but I guess that’s what we get for ordering western. Food is also expensive but I guess this is their monopoly as there isn’t anywhere else around. Staff are very friendly and accommodating. Our room was huge and so was the bed! Please be aware this hotel is cashless - only accepting card payment!
TTing Anny TANGWe stayed here just for one night before catching the train the next day. The room itself was nice, clean, and the bed was comfortable, which was perfect for a short stay.
However, all the rooms open directly onto the main lobby, so it gets very noisy early in the morning. If you’re a light sleeper, this can definitely be disturbing. There’s also a very large dehumidifier in the corridor that makes a constant, unpleasant noise.
JJoonBondLocation is good, surrounding with local restaurants and mini mart for basic necessity.
Swimming pools located at the back, facing the lake. Depends on the room located, mostly needs to go down or up, therefore it's not suitable for people has limitation to climb the stairs.
Rooms is also basic, Breakfast is basic local food.
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