Apartments in Departamento de Guatemala, Guatemala

Considering the rating of the hotel, I expected better service. It wasn’t bad service but not on par with other 4/5 star hotels I’ve been to throughout the world. Room was clean and comfortable although the interior is a bit outdated. I would probably choose to stay elsewhere next time for the price.

The hotel has a good location, only 15 minutes from the airport. There are many restaurants, bars and nightclubs nearby, so you won't be bored at night. The hotel room is very large with large floor-to-ceiling windows and a brand new 55-inch TV. The hotel bed and pillows are very comfortable and the quality of sleep at night is good.

Cleaning begins when guests check in. Ask guests to wait at the front desk for the normal time when checking in. The first room I was given was outside the window in a narrow inner courtyard with poor air circulation and sight lines... Needless to say, I went to the front desk to change rooms. The other female leader at the front desk was more enthusiastic and more enthusiastic than the first female staff member. Much better, but still waiting for the room to be ready before check-in. My check-in time was nearly 8pm. I want to ask: Does a five-star hotel not clean the room in the afternoon? Do you have to wait until guests arrive to clean?

The hotel is located in the city and the transportation is very convenient. It takes about 30 minutes to reach the hotel from the airport. You can feel the friendly reception of the hotel staff as soon as you arrive at the hotel.

Overall the hotel experience was pleasant. Sometimes, it was difficult to explain to hotel staff what we needed but overall, a nice property. The location is a little further out of the city.

Situated near the airport. Friendly staff and great breakfast.

The hotel is conveniently located in a safe area close to the airport. The room and bathroom are large, the only minus is the view from the window of some concrete blocks and fire stairs((Staff on the recession is very responsive and kind

Waiting 1 hour to confirm the reservation, and he told me that I have not paid when I check out, not flexible.

The environment and space are very good, that is, the price set on the website does not have breakfast, and the price for breakfast is different. The price per time is different in Ctrip. Sometimes it is more than 700, sometimes more than 500.

Generally, the hotel is old and the facilities are old. The carpet does not look very clean and will choose a modern hotel. Arrange me in a room close to a big machine, very noisy at night, with earplugs to sleep