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Reviews/Trip Moments

Reviews: [Cross-border Private Charter Transfer Service from 700] 7-seater business vehicle for Hong Kong and Macau cross-border transfers, direct service to Shenzhen/Guangzhou/Hong Kong/Macau/Zhuhai and other destinations
Guest User2026-03-10
Fast and pleasant
Reviews: Direct Greater Bay Area cross-border private charter transfer with dual-plate private car service to Hong Kong, Macau, Shenzhen, Guangzhou and Zhuhai, one-stop clearance with vehicle for Hong Kong-Macau border crossing and point-to-point private travel
Guest User2026-07-30
Professional service, safe and comfortable ride, highly recommended! This was my first time using Trip.com's car service, and the experience was impeccable! Customer service was online throughout, responding extremely quickly, and handling any unexpected situations promptly and efficiently. The driver was very professional, polite, and friendly, with steady driving skills, making the entire journey safe and comfortable. The vehicle was in excellent condition, kept spotless inside and out. Point-to-point pick-up and drop-off were very punctual, without delaying my trip at all. I was extremely satisfied with this car service experience; it was excellent value for money, and I will definitely use it again for future trips!
Reviews: Shenzhen-Hong Kong private charter direct service, cross-border transfer with Hong Kong-Shenzhen dual license shuttle van
Guest User2026-07-22
We booked a day before going to Hong Kong from Shenzen. Once booked the confirmation came through fast. The next day the shuttle service contracted us through WeChat and all the information was sent to us to make sure we are ready. Location, vehicle information, and time for pickup. It was very smooth setup. The driver was there on time and even took pictures of the location for us to show up. He helped us move in the luggage and we were on the way. The drive to Hong Kong from Shenzhen was smooth and took us less than about 1 hour door to door. Excellent service and I would do it again.
Reviews: Shenzhen Hong Kong direct private charter itinerary - cross-border transfer with Hong Kong Shenzhen dual license plate nanny vehicle
Guest User2026-07-25
We took a transfer from our Shenzhen hotel to Hong Kong. The return trip was by train. I can definitely say that choosing a transfer is the most optimal and convenient way to get to Hong Kong, taking into account border crossings. You literally get out of the car for 5-7 minutes and that's it. Taking into account two checkpoints, the travel time is about 1 hour 20 minutes. What I didn't like and what definitely caused difficulties was communicating with customer support. When I asked when I would find out the car's registration number, I received the answer "wait." By evening (we were leaving in the morning), I still hadn't received any concrete information. After contacting customer support again, they messaged me on WhatsApp. But the messages they sent there are still showing as "time required to send." To all subsequent questions, support responded with "You have been answered on WhatsApp." When I asked to send the number in a message on trip.com, it took... an hour!!!!! of communication with customer support, and only then did they send the car's registration number. Be prepared for this.
Reviews: [Guangdong-Hong Kong-Macau Transfer Service] Cross-border private charter transfer with Hong Kong dual-plate vehicles for Shenzhen/Guangzhou/Hong Kong/Macau/Zhuhai and other locations
Guest User2026-05-03
Instructions to meeting point super clear and on time! The driver gave superb food and shopping recommendations on top just driving us to our destinations!