Incheon Airport Galaxy S Ultra series phone rental
Highlights
1. If the rental product is damaged or lost, please contact customer support immediately.
- LINE support account: @558hovam (must include @)
- Kakao consultation account: forholiday
- WhatsApp: +82 10 7582 4470
If you have any questions, please contact customer support.
2. If the product is not returned without prior contact, corresponding measures will be taken.
3. To change the pick-up time, you must contact customer support before 6 PM the day before pick-up.
4. To change the baggage pick-up/drop-off location, you must contact customer support before 6 PM the day prior to the scheduled service.
On the day of pickup, changes to the pickup/drop-off location or time cannot be requested.
6. Rental and return are available at both Terminal 1 and Terminal 2, and must be returned during operating hours.
※ The Google form must be submitted by 1 PM the day before the rental date (if not submitted or submitted after the deadline, the item can only be picked up at Terminal 1).
https://forms.gle/EhSjACzazLqWCom59
7. The minimum rental duration starts from 3 days. (When paying for 3 days, 1-2 day rentals are also available)
Operating hours are 5 AM – 10 PM (T2) / 5 AM – 11 PM (T1)
9. After completing the booking, please fill out the form below. It must be completed one day before the rental date and requires merchant confirmation before use. If passport copies cannot be verified, the rental may be denied on-site.
https://forms.gle/EhSjACzazLqWCom59
* If not filled out, you may wait over 1 hour or encounter other issues when visiting the site.
10. For customers who cannot transmit videos during the rental period or are concerned about missing out on their itinerary due to data transmission, a data transmission service is available. Please follow the procedure below.
Contact customer support after purchasing the product
- Request the English name, rental schedule, and data transfer from customer support.
- Upload the data to our company's cloud within 4 days after returning the device, then send the download link via customer chat tool.
Must be downloaded within 7 days after sending the link
Data will be deleted after 7 days
※ When returning the phone, initialize the data within the next day of recycling the device. For purchases and contacting customer support, please reach out on the same day of returning the device.
Fees may be charged for lost or damaged items.
• No repair fees for minor scratches or general stains.
• If the product is lost or irreparably damaged during rental, you will be charged 100% of the product's selling price.
• For billing transparency, we are sending you the purchase details.