HomeAustraliaWi-Fi & SIM cardsAustralia/New Zealand 5G eSIM | Daily data package | 1–30 days | 24-hour billing | QR code

Product ID: 46005472

Australia/New Zealand 5G eSIM | Daily data package | 1–30 days | 24-hour billing | QR code

Name: Australia/New Zealand 5G eSIM | Daily data package | 1–30 days | 24-hour billing | QR code
Brand: Trip.com Group
SKU: 46005472
Price: 0.47 SGD
Availability: InStock
Rating: 4.4 (38 reviews)

4.4/5

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(38 reviews)

900+ booked

Use anytime during validity

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Booking Confirmation

Conditional cancellation

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S$ 0.47

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Device info

Product Description

Traffic

• Signal coverage: Australia, New Zealand
• Carrier: Optus (Australia), Spark (New Zealand)
• Supports multiple installations
On the same device, the eSIM can be deleted and reinstalled after installation, with a maximum of 10 times supported.
The eSIM can be reinstalled within the QR code's expiration period (for unactivated eSIMs) or the package's validity period (for activated eSIMs). It cannot be installed after the expiration date.

Product details

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Validity period

Valid for 90 days from the booking date, Valid for 1 use(s) only

What's included

eSIM + data package

Hotspot sharing supported

Voice call

SMS

Top up (Please repurchase to continue using)

How to use

Instructions for use

How to activate

The actual steps may vary depending on the operating system version and device model.

[Installing eSIM]

*Each QR code can only be used on one mobile device. Once installed, it will be bound to that device and cannot be transferred to another.

Install directly within the Trip.com App:

iOS users: Ensure your Trip.com App is updated to the latest version and your iPhone is running iOS 17.4 or later to install eSIM directly in the App.

Scan QR code/Manual eSIM installation:

1. Open the QR code attachment in your Trip.com App order and print it or save it to another device in advance. (iOS 17+ and some Android devices can save the QR code image directly to the phone)

2. Open "Cellular" (iOS) or "SIM card manager" (Android) in Settings.

3. With internet connection, tap "Add Cellular Plan" (iOS) or "Add SIM card" (Android) and scan the QR code to install.

4. If scanning fails, manually enter the "SM-DP+ Address and Activation Code" from your order confirmation.

5. If steps 3 or 4 fail, your phone might be carrier-locked by your home provider (unable to use other carrier frequencies). Contact your carrier to unlock before using eSIM.

[Using eSIM]

1. Turn off your primary SIM and enable eSIM network

2. Enable "Cellular" (iOS) or "SIM card" (Android)

3. Turn on "Data Roaming"

4. If still unable to connect after these settings, configure APN and restart (see details below)

[About APN]

1. For multi-country/region eSIMs: If unable to connect when entering a new region, manually switch APN (normally auto-switches)

2. Setup steps:

iOS: Settings > Cellular > Cellular Data Network

Android: Settings > Network & internet > Mobile network > Access Point Names (APN) > New APN or Edit APN

3. Enter APN:

APN: mobile

4. Restart your phone

[Customer Support]

If you encounter issues, do not delete the installed eSIM. Send screenshots of your phone settings to customer support for quick assistance.

Change & cancellation policies

If a cancellation request is submitted before 00:00, 1 day(s) prior to the expiration date, no cancellation fee will be charged.

If a cancellation request is submitted after 00:00 1 day(s) before the expiration date, a fee of 100% will be charged.

Cancellation is not allowed once the product is activated.

If a discount is applied, the cancellation fee will be calculated based on the original price before the discount and will not exceed the amount paid.

Partial refund is not available.

Important note

Disable domestic SIM card roaming

Before using eSIM, be sure to turn off data roaming for your domestic SIM card to avoid using its mobile network and incurring high international roaming charges. You are responsible for all related costs, including roaming fees, overseas SIM card/eSIM purchase expenses, and transportation fees. No additional compensation will be provided.

Upholding the principles of fair Internet usage

To maintain network quality and uphold fair usage principles (FUP), telecom providers may implement traffic management for users who consume excessive data within a short period, potentially resulting in connectivity issues or slower speeds. To ensure uninterrupted internet access, please avoid high-bandwidth activities such as prolonged video streaming/downloading, software updates, or network sharing (hotspot) that consume significant data.

Some information on this page is provided by AI translation

FAQ

How do I find out if my phone supports eSIMs?

Your phone must meet two conditions:
1. Dial *#06# in the phone call interface. If an EID is displayed, it indicates that your phone supports eSIM. Without an EID, an eSIM cannot be used.
2. Confirm with your carrier to ensure your phone is not locked to a network.

How can I fix issues with my eSIM?

1. Select eSIM as your mobile data source.
2. Turn on data roaming.
3. Refer to the how to use guide for manual APN setup.
4. Restarting your phone may also help.
5. If none of the above work, contact customer support

Can I use an eSIM and a SIM card at the same time?

Yes, with dual SIM functionality, you can activate both a physical SIM card and an eSIM simultaneously.

How to solve eSIM hotspot issues? What can I do if my eSIM's hotspot is not working?

Due to varying phone models, if your eSIM supports hotspot functionality but cannot use it, try the following:
1. Check if your phone is a contract or locked device
2. Ensure any VPNs are disabled
3. Make sure to turn on data roaming
4. Check if the eSIM is set as the primary device
5. Update your phone to the latest version
6. Use a physical SIM for internet, enable hotspot sharing (ensure it's available), then switch to eSIM without turning off the hotspot. Repeat this process several times, including restarting your phone several times.
7. If none of the above work, contact customer support

What can I do if I lost my eSIM installation QR code? I am experiencing a "This code is no longer valid" error.

Contact customer service with your booking number and a screenshot of your phone settings so we can provide you with support and assistance.

Where can I find the EID and IMEI on my phone?

The EID functions as a digital signature that links devices to mobile networks, typically comprising 32 characters, which include both letters and numbers. The IMEI, or International Mobile Equipment Identity, serves as a unique identifier for your phone and is generally 15 digits long.
For iPhones, you can find your EID and IMEI by going to "Settings" > "General" > "About" > EID/IMEI. Another quick way to find your EID and IMEI is by dialing *#06#, which will display a screen with your device information.
For Samsung phones, go to "Settings" > "About Phone" > "Status Information" > IMEI/EID

How do I activate a renewal?

For total volume-based eSIMs, the renewal will automatically activate after the first plan has been completely used up. You don't need to scan the code again for installation. Once the first plan is used up, refresh the network, wait a few minutes, and it will automatically renew for you.
For daily-based eSIMs: The renewal booking will automatically activate after the days covered by the first booking's package have used up. You don't need to scan the code again.
Additionally, if you want to use eSIM on a different phone, please do not place a renewal booking, as renewal bookings do not support changing phones.

Can I still purchase your service if I have already activated an eSIM on my phone?

Yes, your phone can store multiple eSIM profiles at the same time. You can choose which one to use in your phone settings.

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