Join-in tour: Placing an order only indicates receipt of the booking, not guaranteed tour departure. If unsuccessful, customer support will assist with refund and cancellation.
Private tour: The guide will wait for an additional 10 minutes after the scheduled time. If the wait exceeds 10 minutes, it will be considered a forfeit and the paid guide fee cannot be refunded.
Tickets are not guaranteed during peak season. Headsets must be returned after use, and any damages will require compensation at the original price.