Hotel near Cebu City,Cebu City73.3% of visitors choose this area
BBeverly J. Beverley2025.11.26
We love Nustar so much! This is probably our 5th time here! Stayed here from Nov 5 to 7 as it’s Mine and my bros bday and it was after Typhoon Tino. As always they are very accomodating, friendly and helpful and gave me a piece of cake and fruit bowl but this time I ask for a happy birthday note on the monitor for background pic for me & entire family as celebration but they keep telling me they will send someone up but no one really came from the IT department . I did expect a happy birthday greeting on the monitor it would have been very special, but I understand as maybe they are so busy and under staff because of the typhoon and instead of 2 pm check and we were able to check in very late like 5:30 pm because they’re probably under staffs but all of these did not ruin our overall stay as new star staffs are all very welcoming. We had birthday dinner in the good luck hotpot which is just inside Nustar as well. Thank you Nustar for being very welcoming , friendly and hand on chest when Greeting guest is such a Nustar trademark  please trade me a guest feel welcome and at home
Hotel near Cebu City,Cebu City73.3% of visitors choose this area
GGuest User2026.01.15
I had a wonderful stay at Mandarin Plaza Hotel in Cebu! The location was excellent, just a short walk from Ayala Center Cebu and many great restaurants. The room was spacious, clean, and comfortable, and the free Wi-Fi worked well.
Hotel near Mactan,Lapu-Lapu City19.8% of visitors choose this area
GGuest User2026.02.15
We had a booking at Mercure Hotel. We arrived at 3:45 PM and had to wait in a very long line for check-in because there were many guests. Unfortunately, the line we chose had the worst service. Many guests were having problems with their bookings because their reservations could not be found in the system. Some people were shouting at the attendant out of frustration because they had already waited four hours for their booking.
In our case, we were traveling with our baby. Although we arrived at 3:45 PM, we were only able to check in at 9:00 PM. We were extremely tired and very frustrated. While we were eventually given a room, some tourists were transferred to another hotel because they could no longer be accommodated.
This was the worst hotel experience I have ever had.
I would like to commend the hotel’s amenities, cleanliness, and food they were all good. However, the shuttle bus going to the beach runs only once every hour, and the beach is quite far from the hotel, taking about 5–10 minutes to reach.
It also seemed like there was no proper system for beach access. When we arrived at the beach, the guest attendants told us that we needed to get a bracelet coupon from the hotel first. However, this was never explained to us beforehand.
The hotel itself is good, but the service and overall system were very disappointing
The room is good for couple or friends, the bed is comfortable and clean. The hotel is near the beach and restaurants which is a plus. The price for 1 night is not bad. Will recommend staying at hennan to everyone planning a trip to Panglao Bohol.
Hotel near Mactan,Cordova19.8% of visitors choose this area
DDapz Mendez2026.01.13
Our stay was worthwhile.
Wondering if we could stay here forever...
Resonable prices and good staffs..clean and spacy rooms..big beds as well.
will be seeing u soon Solea
Hotel near Cebu City,Cebu City73.3% of visitors choose this area
GGuest User2025.12.27
I will not recommend this hotel to anyone. Poor service. First time in my life I got to use the bidet as shower. We called the receptionist for our complain about the unbearable hot temperature of their shower and we are told that they will call the engineering dept.to respond to the issue. But after almost an hour of waiting (imagine, I already got my body pre-showered,because I stopped when I felt that the water is so hot) we got a call asking if we will be extending our stay. And luckily, it was my husband who answered the call. And calmly replied, “No, we will be checking out in a moment”. Because if I were the one who got the chance to answer the call, then I will say “we will definitely not extending our stay. And never to come again.”
I decided to just use the bidet as shower so we can leave the place.
I hope this will not happen to anybody.
Their price doesnt justify the means.
NEVER AGAIN! 😌
Hotel near Mactan,Lapu-Lapu City19.8% of visitors choose this area
GGuest User2025.12.26
I have been using Costabella for nearly 20 years and have always considered it a pleasant, well maintained hotel. In fact I even got married here! However, during my most recent stay, the experience fell noticeably short of expectations.
We booked a poolside room and, after check in, I was genuinely surprised to find that the room was on the third floor. Based on my many previous stays, I had always understood poolside rooms to be those adjacent to the pool at ground level. If you are booking a poolside room, be aware that this may not be the case and expectations should be managed accordingly.
The room itself was a little dated in style, but it was clean, comfortable, and well looked after. Housekeeping was consistent throughout the stay, which helped offset the older décor.
The pool area is relatively small but generally well maintained. Unfortunately, it was extremely crowded throughout the day due to the large number of day pass visitors. As a result, there were no chairs or loungers available for hotel guests for most of the day, which was disappointing. On a positive note, the beach area was clean and pleasant.
The food was the main let down. The buffet breakfast would rate no more than 4 out of 10. Much of the food had not been replenished, including empty juice and coffee stations, and what remained was cold and unappetising. However, it was better on the second day.
Dinner was equally disappointing. Several main courses were served cold and had to be sent back to the kitchen twice. In the end, we cancelled two seafood dishes altogether, as reheating raised concerns about food quality and safety. The steak, which was once a highlight of Costabella for me, was extremely tough and far below the standard I have previously enjoyed.
Overall, Costabella still has many positive qualities, but this stay did not reflect the standards I have previously associated with the resort and this will be my last visit. Unless the quality of the food and the management of guest capacity improve, I would find it difficult to recommend Costabella based on this recent experience.
Hotel near Mactan,Lapu-Lapu City19.8% of visitors choose this area
JJOJO RAFAELES2025.11.02
Stayed for 2 nights with my family — our first time to try the new building/wing — and it truly exceeded our expectations. We were given two adjacent rooms with a common access area, making it feel like we were staying in our own private suite. The rooms were impeccably clean, thoughtfully designed, and very comfortable. The pool view from our rooms was soothing and relaxing, setting the perfect tone for a family getaway.
Breakfast at the 12th floor was a delightful experience. We used to dine at Abalone in the OJ Wing during previous stays, but this time was extra special — great variety, excellent food quality, and warm, attentive staff who made the morning even more pleasant.
The service throughout the resort was consistently exceptional — from check-in, housekeeping, and dining staff, everyone was courteous, welcoming, and always ready to help. Facilities are well-maintained, and the entire environment truly makes it feel like a premium family vacation destination.
Highly recommended for family bonding and leisure. Thank you, JPark, for another memorable stay. We’ll definitely be back soon! 🌟🌟🌟🌟🌟
We have a great time. We arrived late at night and the check in was quick. The receptionist were nice and accomodating.Our room is so good. Big enough to accomodate us. They provide all the amneties and the breakfast is superb. The room is not exoensive and so worth it. Hoping for our next travel acxomodation😊
Very Good
208 reviews
8.9/10
Price from
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8.7/10
Very Good
GGenicaGarciaThe staff are really nice and very accomodating. They assist us immediately on our request.
JJinshu524Overall, it was a pretty good stay. The breakfast was nice with a good variety of options, and I highly recommend the Filipino egg rolls. The pool isn't huge, but it's adequate, though I'd suggest getting there early to snag a spot when it's busy. The beach is quite rocky, so beach shoes are a must. There are plenty of fish in the ocean, so remember to bring your own snorkeling gear. It's best to drive here if possible, as having a car makes things much more convenient. Grab is an option too, but I found that the Didi app was generally cheaper than Grab at the moment.
GGuest UserI had a wonderful stay at Mandarin Plaza Hotel in Cebu! The location was excellent, just a short walk from Ayala Center Cebu and many great restaurants. The room was spacious, clean, and comfortable, and the free Wi-Fi worked well.
GGuest UserWe had a booking at Mercure Hotel. We arrived at 3:45 PM and had to wait in a very long line for check-in because there were many guests. Unfortunately, the line we chose had the worst service. Many guests were having problems with their bookings because their reservations could not be found in the system. Some people were shouting at the attendant out of frustration because they had already waited four hours for their booking.
In our case, we were traveling with our baby. Although we arrived at 3:45 PM, we were only able to check in at 9:00 PM. We were extremely tired and very frustrated. While we were eventually given a room, some tourists were transferred to another hotel because they could no longer be accommodated.
This was the worst hotel experience I have ever had.
I would like to commend the hotel’s amenities, cleanliness, and food they were all good. However, the shuttle bus going to the beach runs only once every hour, and the beach is quite far from the hotel, taking about 5–10 minutes to reach.
It also seemed like there was no proper system for beach access. When we arrived at the beach, the guest attendants told us that we needed to get a bracelet coupon from the hotel first. However, this was never explained to us beforehand.
The hotel itself is good, but the service and overall system were very disappointing
BBeverly J. BeverleyWe love Nustar so much! This is probably our 5th time here! Stayed here from Nov 5 to 7 as it’s Mine and my bros bday and it was after Typhoon Tino. As always they are very accomodating, friendly and helpful and gave me a piece of cake and fruit bowl but this time I ask for a happy birthday note on the monitor for background pic for me & entire family as celebration but they keep telling me they will send someone up but no one really came from the IT department . I did expect a happy birthday greeting on the monitor it would have been very special, but I understand as maybe they are so busy and under staff because of the typhoon and instead of 2 pm check and we were able to check in very late like 5:30 pm because they’re probably under staffs but all of these did not ruin our overall stay as new star staffs are all very welcoming. We had birthday dinner in the good luck hotpot which is just inside Nustar as well. Thank you Nustar for being very welcoming , friendly and hand on chest when Greeting guest is such a Nustar trademark  please trade me a guest feel welcome and at home
BBubbleChimpGood for experienced divers but not for new divers, solo travellers, relaxing beach time or a deluxe experience even though it was £200+ a night so I did not think it was good value.
For me it was just the wrong choice and I didn't do enough research. The main disappointment comes down to me basing my expectations on the price instead of the 3 star rating. I haven't paid that much for a hotel before and usually go for 4 or 5 star places so I just don't understand the pricing, maybe that's just how it is in the Philippines. The staff and service are good, breakfast and the room are ok, spa and diving are the good amenities so it might be the diving location which warrants the price.
Lunch and dinner are good. I recommend the honey yoghurt muesli with mango and the chicken salad (with a dressing) for breakfast. Everything I had on the lunch/dinner menu was great - the tom kha gai soup, Dorado, burger, curry etc all good. Small range of beers and cocktails available but cocktails were good too.
The room and bathroom are fine for 3 star standards. There is termite stuff falling from the wood beams and dead moths or similar insects on shelves which did not get cleaned away.
The Swedish massage was good, I recommend Gail. The shiatsu was painful and pinched my skin so she switched to Swedish. The pool is murky and not enticing to swim in, lots of mozzies around it too.
I much preferred the beach and water conditions further down at Dauin. I like to relax on a nice beach and swim etc. that's where the great snorkeling is too. But the water at Atlantis is too rough and windy and the beach too narrow.
Although the dive masters are great for leading dives and probably for the other diving skills, I wouldn't recommend getting your open water certificate here especially if you're at all nervous about it. There were some differences with the SSI videos like being able to practise boat entry in the pool first and using a snorkel that I would have preferred what with the condition of the water there. The beach, water and entry conditions are so much better 20-30min down the beach at Dauin, Bongo Bongo beach. I managed to earn my open water and it was the reason for this trip but it wasn't a pleasant experience and I watched the divers enter at Dauin quite jealously.
Considering you can do 4-5 dives a day here plus a day for Apo island, I think 3-4 days here would be perfect.
The hotel tour prices were a bit more expensive than others I found and they do not arrange joiner tours so as a solo traveller, their tours were prohibitively expensive. For some reason there were no joiner tours available outside the hotel either, I don't know if that's because of the season (jan-feb) or that's usual for the Philippines but it's the first time I've experienced that in my travels.
The tour to Apo Island is good and well arranged. The only thing is as a snorkeler you have to wait until after lunch to get to the shallow turtle area but it was great and a benefit of going with the hotel is you leave on their boat right from the hotel, no need to drive to the ferry.
PPinkRangerThe room is good for couple or friends, the bed is comfortable and clean. The hotel is near the beach and restaurants which is a plus. The price for 1 night is not bad. Will recommend staying at hennan to everyone planning a trip to Panglao Bohol.
GGioTAll bookings at Nustar Resort include breakfast and access to the Executive Club Lounge located on the 23rd floor of Fili Hotel.
Mini-Bar is complimentary with a selection of 2 local beers, juices, and sodas. Nespresso machine with 4 capsules. TWG tea. Bottled water is unlimited. I appreciate the fridge being very cold.
Gerlain Paris branded bathroom amenities, as well as bath salts for the large bath.
Afternoon Tea (2:30 pm - 4:30 pm)
Light snacks with a limited selection of savory and sweet bites, they need to improve on this.
Evening cocktails and canapés (5:30 pm - 7:30 pm)
Excellent food buffet. I like the lechon quesadillas, jalapeño cheese poppers, and siomai. I appreciate the bartender crafting cocktails from a menu of drinks.
I understand the hotel is still brand new, but they need to do multiple inspections before releasing the room to guest. Vanity mirror was dusty from construction.
The Butler service was very attentive, many thanks to Ice (Butler) for making my stay pleasant, he would escort me to the pool, and even breakfast buffet at Fili Hotel bypassing the crowd at the entrance.
Breakfast Buffet is at Fili Hotel which is extensive and one of the best in Cebu. The problem is the crowd, while Nustar Butlers will escort Nustar guests to a table, there’s no dedicated tables for Nustar guests, which confuses the restaurant staff with seating assignments. Alternatively, the breakfast buffet at the executive club lounge is quiet but with limited options, they should have an a la carte menu to expand options like other international luxury hotels.
The security at the lobby entrance is wildly inconvenient and inconsistent, every time you enter you need to prove you’re a guest of Nustar and not a guest of Fili or a ****** player. It’s weird that they are sometimes overly strict and many times just ignore people passing by. Guests have a keycard to use elevators what’s the point of the guards that have a list of people’s names and room numbers, if anything that’s a security risk.
The pool service is lacking. Shared between 2 hotels and the upcoming grand summit. The pool area lacks service of a 5-star hotel, towels need to be claimed at a towel hut. My expectation is that there are staff that will setup loungers with towels for guests. And since the pool facility is shared with the muncher large Fili Hotel it can get crowded. Fortunately, Nustar has a private infinity pool which was closed my stay.
Nustar Resort has potential to be Cebu’s most luxurious hotel, they have the hard product with their spacious luxurious rooms, but they need to improve their soft product - the service from the butlers are outstanding and personal, but everyone else seems to be lost. For the asking price of 250-300 usd per night there’s a lot to expect.
Nustar is primed for excellence but falls just short of achieving refined luxury. I’m hoping Nustar partners with Marriott and rebrand under Luxury Collection. Or even Hyatt with Unbound Collection.
SStan LeungCrimson Hotel has excellent staff, friendly service, and great facilities such as the bubble pool party on Saturdays and private beach snorkeling. The location is a bit far from the city, but the shuttle helps. Rooms are clean though somewhat dated, and dining in the hotel restaurants is pricey, with overall costs on the higher side.
AAnonymous UserThis was my second time staying at Solea Hotel. Overall, it was a pleasant experience. The breakfast was very good, with a wide variety of food choices, and the room rates are affordable, which makes the hotel a good value for money.
However, I was slightly disappointed with the check-in process this time. We booked three rooms, but upon arrival, only one room was available. We were allowed to check in to the first room and were asked to wait there while the other two rooms were being prepared.
Although the official check-in time is 3:00 PM, we only received the keys for the remaining two rooms at around 5:40 PM. The staff kept telling us that the room keys would be “to be followed,” but despite several follow-ups, the waiting time took around 2–3 hours, which was quite long. Since the rooms were booked online in advance, we were expecting them to be ready on time.
That said, this was the only time I experienced this issue. During my first stay, everything went smoothly and I had no complaints. I still appreciate the hotel’s amenities and affordability, and I hope the check-in process can be improved in the future.
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