Novotel Rotterdam Schiedam

Stayed here with 3 single beds in a room; but it was actually 2 beds & a sofa bed. This may be a Trip issue as there was no documenting this was the case. I also had to pay extra for the hotel when I arrived due to tax. Finally, the aforementioned “sofa bed” wasn’t acknowledged by the cleaning staff as they made the 2 real beds in the day but not mine. The staff were nice though but to be honest I don’t think I’d come back here again unless the rate was ridiculously cheap.

The location of the hotel proved to be advantageous, close to our destination and easily accessible from the highway. Cleanliness was excellent, everything was in perfect order, and we were entirely satisfied. The staff demonstrated high competence. Unfortunately, two or three significant issues arose. Firstly, we had booked four rooms, including an accessible room according to handicap standards and a room for two babies. Regrettably, the handicap room was not available, making the journey challenging from the start. However, the hotel responded extremely professionally. The night shift and the staff member in the morning shift were extremely friendly and worked to make our stay enjoyable. Special commendation to them. Discrepancies regarding breakfast times were also professionally resolved. Although we were informed of an 11 a.m. breakfast, it ended at 10 a.m. Nevertheless, the breakfast area staff handled the situation professionally and served us an extra breakfast. Regarding the accessible room, a solution was possible the next day, but due to medical reasons, we opted against it. However, the FOM professionally refunded the first night. As someone in the hotel industry, I find the hotel appealing, with friendly staff and a convenient location. The cleanliness impressed me. Communication issues, common in this industry, occurred but did not overshadow the overall positive impression. Thank you for the pleasant time. N. Azizi

We had two short stays at the hotel in two different rooms. We have been here several times before before the pandemic, and the hotel used to be quite good. This time, both rooms had multiple maintenance problems. The first room had the stop of the bathroom sink missing, the in-room safe did not work, and one of the towel racks was broken. Although we asked them every day to fix these things, and they promised every day to do so, they never did (during a 5 day stay). The second room (second stay) had a broken lamp, and some problems with the shower, and drainage. The shower was fixed, but nothing else.