Tradition Julen Hotel

Hotel overall is magnificent. Reason for low review: my husband and I booked the private Spa and View Apartment with a jacuzzi and spa. What we did not know is that children use the trampoline right beside our jacuzzi and spa. They ran through our “private” area to find a missing soccer ball and their dog. Very nice children, but not what we expected for the price of a “private” suite. Breakfast is amazing, staff are wonderful! I would not recommend paying this price for privacy when that is not accurate in the description of this suite.

Delightful place to stay in Zermatt within walking distance of everything. The staff is wonderful, very knowledgable and helpful in planning you day. The restaurant in the hotel is perfect, with a great salad buffet, perfect for lunch and a full breakfast buffet to get your day going.

Had a fabulous time. The staff were wonderful. The service was impeccable and food delicious! It was hard to leave. We also went to the spa and had the most amazing treatments. The chocolate body wrap was out of the world and such a delightful treat. Thank you so much!

If you are young and can afford to stay here, I would flat out advise you to look elsewhere. I would also highly recommend this staff be enrolled in an age discrimination course. One quick note before the review - if you only speak English, you will find your conversations to be rushed and the instructions they provide to be very disorganized. Follow up questions will be met with frustration. Moreover on the age discrimination - we were disrespected by the staff both upon check in, then again when on the phone asking about the faulty AC unit, and again when providing the receptionist feedback that we received a poor experience with our massage. What was the most shocking part, and the reason for this review is the absurdly unprofessional and physically hostile experience I had with the owners son (manager). I shared my experience with the receptionist and he walked right up to me less than a foot from my face, trying to physically intimidate me, and told me this therapist had something like 30 years of experience and had worked on royalty - not even taking a second to receive my feedback. He then raised his voice to say he WILL NOT be giving us a refund. And later went on to accuse my wife of not being able to afford it? As if we cared about a $40 reimbursement at a $700+ night stay. Your parent’s hotel is plenty within our means. Manager, if you’re reading this, all we wanted was to share our feedback and get an answer for a product we paid for, then didn’t at all receive the experience that was advertised - being that it would be a simple massage from a trained masseuse. Also, do you try to physically intimidate all of your customers who provide critical feedback, or just the young ones? You really need your check yourself. I think the young people reading this would find it offensive that, as you pointed out in your response to my wife, that all we were driving toward was a refund and that we should book a stay at a hotel that was more in a more in a price range. When, in reality, we were trying to share feedback in a professional manner. It’s a shame your response was not reciprocal.

Room 403 has wonderful views of the Matterhorn from the balcony. Hard to find fault with it other than,pillows being too soft for us.All staff all very helpful and could not do more to help.The hotel smells wonderful (wife's comment). Electric shuttle between sister hotel,train station very easy.Swiss efficiency. Great location for everything. Breakfast buffet good selection. Evening meal (half board ) had interesting selection.

My wife and I along with our friends spent six nights at the Hotel Julen and had an amazing stay. The hotel is decorated with a classic Swiss feel. Rooms were well appointed and updated. Staff could not have been. Iced and very friendly. The food was amazing and I highly recommend the half board: five course dinners were different every night. Best hotel to stay at in Zermatt. Great location.

The view, Location location location Good service Great restaurant for dinner It’s a good option in Zermatt