Guest User
February 6, 2023
I paid the full amount on the platform one day in advance and booked the hotel, and I also received a confirmation message from the hotel. However, when I went to check in at 5:00 pm the next day, I was told that there is currently no room! The room is still being cleaned! Need to wait another 1 hour to check in! This is not the worst, I went to check in after 1 hour, and I was told that there was no room! Then I waited foolishly in the lobby like this, and found that many hotel guests also encountered the same problem, and some of them arrived at the hotel at two or three o'clock in the afternoon. We waited like this until after 8 o'clock in the evening, and finally got a room after constant inquiries and urging.
Then I asked the front desk, are we just waiting in vain, do we think we are unlucky? The front desk replied, "I will respond to the leader and give an explanation." However, when we checked out at 9 o'clock the next morning, the hotel didn't say anything at all. We mentioned what happened yesterday, and the front desk said otherwise and gave us hot spring tickets as compensate! please! I'm about to check out, so you have to give me the hot spring ticket! After declining, leave directly! Such a big hotel, anyway, there is no shortage of guests like us!
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