ATOUR HOTEL (Wuxi Railway Station Chunshen Road)

I went to Wuxi to study with my colleagues and lived in Atour. The location is great. It is very close to the Jiyu Experimental School, the train station and the bus station. You can reach the subway station as soon as you leave the hotel. The breakfast is also delicious and rich in variety. Especially the tea in Atour Village is so delicious!!! The hotel gave us several bottles of tea, hahaha

The location is very good. The room is not very big, but it is clean and sanitary. However, the lights are very dim and there is no main light. It is very uncomfortable. Hahaha. It is okay for business trips.

There is a subway station about 100 meters away from the hotel, and it is only one subway stop away from Wuxi Railway Station. It is very convenient for people who are catching the train, and it is also great to take the subway! The hotel service is good, and the breakfast is upgraded. The service and environment quality of Atour have always been great, and the hotel breakfast is the best!

The room was quite satisfactory. The toiletries in the shower were very useful, the towels were very soft, the internet speed was fast, and the service was very good.

The room is clean. The front desk service is warm. The bedding of Atour is also very comfortable. Recommended to stay

Very good service, clean and sanitary, good facilities, good air conditioning, good location

Parking is convenient, transportation is convenient, and there are many food nearby. The hotel provides porridge in the evening. Overall quite satisfied

The location of the hotel is excellent. There is a bus stop at the entrance of the hotel, and bus No. 126 goes directly to Huishan. Metro Line 3 is more than 100 meters away from the hotel, and it takes 1 stop to Wuxi Station and Nanchan Temple. The front desk service is good, and a cup of tea will be poured when checking in. There are robots delivering takeout. The breakfast is good, with noodles, wontons, snacks, fruits, hot dishes, and tofu pudding. However, when I checked in during the May Day holiday, the coffee machine was said to be broken! It's a pity. I booked it because I saw that there was coffee for breakfast.

I have never given a bad review, but I am really speechless this time. First, I booked a Jimu room and made a special note to stay away from the elevator. As a result, I was arranged in a room close to the elevator when I checked in. I was told that if I slept well, it would not be noisy. In fact, my head was close to the elevator when I checked in. It was like a high-speed train running above my head. I could only sleep sideways on the bed, especially when I had breakfast and checked out in the morning. The elevator was used frequently. I didn't need to set an alarm, but it would wake me up early in the morning. The sound of the air conditioner was not suppressed. Second, the room price was lower than what I booked that day and Jimu's double bed/twin bed room was not fully occupied. As a service industry, should we consider customer needs first? If the double bed room is not ready, it can be adjusted to a twin bed room away from the elevator, instead of fooling guests to stay (and the requirement of staying away from the elevator has been specially stated in advance). Third, there was no mosquito repellent equipment in the room. I returned to the hotel very early on the day of check-in and did not see any bites. The next day, I woke up with five bites on my hands and calves. It has been a week and it is still swollen. I can only say that there are insects in the room. Fourth, the welcome fruit that can be redeemed with Ctrip VIP points was not seen during the whole trip, and no one greeted me on my birthday on the day of departure. This is also the only hotel that did not provide souvenirs during the whole trip. The advantage of the hotel is that it is very close to the subway station and the transportation is very convenient.