Came here with my 7 year old little boy who has autism, and also my father for 11 nights. I can't rate our stay highly enough. We have had the most amazing stay. The staff here are some of the most hard working people I have ever met across all areas of the hotel from the gardeners, bar staff, receptionists, cleaners, security, pool staff, waiters/waitresses, chefs, they really can't do enough for you and nothing seems like too much trouble,. Every person we have met has been more than approachable, friendly, placid as well as welcoming and professional. I was worried beforehand about possible language barriers or possible unfimilirity with autism, I believe the eyptian name for autism is 'tawahhud' , but I really can't put into words the compassion all staff have shown towards my son. Again staff from across the whole hotel have gone out their way to ensure he has had the most welcoming and comfortable stay. Greeting him always, playing with him, even ensuring to put certain snacks aside for him that he has shown interest in, without myself even asking ( my son has a restricted diet). He is already asking to return. The food has been great with tonnes to choose from, and a good rotation of foods throughout our stay. There is a couple of snack bars jotted around the grounds where you can get things like chips, sandwhich rolls and fresh fruit etc and they also do late snacks in the bar next to the restaurant. There is also an Asian restaurant and an American style diner that you can book once for each restaurant per week as part of the all inclusive, but if you enjoy the food as much as we did you can book numerous times on the booking screen in the downstairs lobby next to the tui desk, you will be charged for the food in the restaurant on your additional days, but the prices I think is considerably valuable for the quality and service you receive. The rooms ( we stayed in a twin room) have everything you need, a mini fridge although its quite warm, a safe to put valubles in, hair dryer, shampoos, body washes all kinds of little hygiene bits and pieces, , TV, kettle with tea/coffee supplies, towels the air conditioning which is much needed is great.The cleaning is kept up to a great standard. Like all other staff, the gentleman cleaning our room his name is Mina, was really attentive, asking what time suited us for him to come in, was great with my son also asking him each day we sent him what he would like mins ro make him. There is plenty to do, the pirate ship slides aswell as the surf board and wave pool have been favourites for us. The hotel is situated in the perfect spot with plenty of shops and restaurants nearby, we have attended food places such as Arab bucks, wild West, the hard rock cafe as well as other little cafes near within walking distance which were all great. We ventured out to, soho square, sharks bay beach and viva beach (naama bay) which where both beautiful (between 150-200 Egyptian pounds) sharks bay has the