Verified traveler
February 12, 2024
I reserved a room with 2 queen beds. When I checked in the clerk mentioned very softly that they didn't have any 2 beds but didn't tell me what type of room she was putting us in instead. My daughter and I had driven over 12 hours from AZ and when we got to the room, there was only 1 queen bed in the room.
When I called the front desk, the clerk told me, well I told you when you checked in that we didn't have any rooms with 2 beds. To which I replied that she didn't tell me she was putting me in a room with only 1 queen bed when I paid for 2 queen beds and 1 wasn't acceptable.
I'm giving a review of average because the front desk supervisor came on the phone and we were then moved to a room with 2 queen beds. So at least that was resolved satisfactorily.
Another reason I give an average review is the breakfast. Breakfast was less than good, with very few choices. The scrambled eggs were on the cold and hard side, and the sausage didn't even look like it was fully cooked.