Joshua
February 18, 2024
A few months before our stay I requested, through a direct email with the property, a room upgrade to the oceanfront blueswing room and received a response and confirmation email. Upon arrival I was told the upgrade was never updated in their system; the receptionist contacted the reservations department. The reservations department made it seem like I was the one who never confirmed the upgrade even though I have the email from the team member saying the upgrade was confirmed. Being accused of doing something wrong instead of the hotel just admitting to the fault really made me upset. Additionally, the upgraded room was to be a romantic valentines day surprise and not having our intended room really put a damper on the week. The receptionist was very kind and ended up finding a small ‘upgrade’ from our original booking and a simple apology for the confusion which was appreciated. However, this still isn’t comparable to what I had originally planned for the expensive week. The room we were put in was a connecting room to a couple with screaming kids (on both sides), along with the toddlers trying to open the connecting door. Not the romantic vacation I was hoping for. The room itself was clean and nice and the staff did well to change linens. The area around the hotel is very rundown and seems a little unsafe. I was really hoping for a better stay as our first time in Curacao and Avila but unfortunately won’t be recommending to friends/family in the future.