This stay was a bad experience. The purpose of this hot spring trip was to take my parents and children to have a good rest and relax, but we were injured in the hand by the hair dryer in the hotel. The elderly and children were frightened all night and only slept for four or five hours, and were exhausted physically and mentally. Let me give an objective evaluation. In terms of hygiene: we booked a lake view room, and the balconies of both rooms were covered with dead mosquitoes. No one cleaned the room before check-in, so people with trypophobia should be careful. In terms of equipment: the hair dryer in the public area exploded, and it was in the hot spring area. There was no professional maintenance staff to check it. It was very scary to be in such a humid place where electric shock is very easy to happen. There were also problems such as the door locks and chandeliers in the guest rooms. It is hard to imagine that in a room that costs eight or nine hundred yuan a night, the balcony lock is difficult to open and the bedside chandelier is broken. In terms of service attitude: the hotel's housekeeping depar**ent, catering depar**ent and other service staff are still very heartwarming, but the attitude of the hotel leaders in dealing with problems is very chilling, and they tested our bottom line again and again. I think if the Cultural Tourism Bureau and the police station had not intervened, according to the negotiation plan given by the hotel at the beginning, they would only pay our medical expenses, and even the room fee would not be waived for us. If the subsequent itinerary had not been arranged, I think I would have stayed and had a good fight with them.
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